WHAT ARE THE HOURS OF OPERATION FOR ELEMENTS AND REFLECTIONS?
Both Spa locations operate under the same schedule:
Monday - Saturday 9am - 9pm
Sunday 10am - 8pm
IS A GRATUITY INCLUDED IN THE PRICE OF A SPA TREATMENT?
A gratuity is not included in the Spa pricing. As we strive to provide a truly relaxing and invigorating Spa experience, gratuities are greatly appreciated. For your convenience, envelopes are located at the Spa reception desk and can be obtained upon check-out.
IS PRICING GUARANTEED?
Our pricing may be subject to change without notice. Please inquire about current pricing when scheduling your Spa services. Please note that tax, service charge and gratuity are not included in the cost of Spa services.
WHAT FORM OF PAYMENT IS ACCEPTED FOR SPA SERVICES?
For your convenience, the Spas at Crystal Springs Resort gladly accept VISA, MasterCard, American Express, Discover, Resort Gift Cards, cash payments, and Hotel Guests can charge services to their room.
WHAT IS THE SPA POLICY ON CELL PHONES?
The Spa is an environment for relaxation and tranquility. Please respect all of our guests' rights to privacy and quiet by turning off pagers and cellular phones before entering the Spas at Crystal Springs Resort.
WHAT IS THE POLICY ON SPA ATTIRE?
It is requested that all jewelry be removed prior to any spa service.
WHAT IF I NEED TO CANCEL A SPA APPOINTMENT?
Please provide a minimum of 24 hours advance notice of cancellations or changes. Appointments cancelled in less than 24 hours prior to the designated time and no-shows will be billed in full. Call (855) 977-6473 to cancel or change your Spa appointment.
Groups: Please provide 48 hours advance notice for group cancellations. Group appointments cancelled in less than 48 hours prior to the designated time and no-shows will be billed in full.
HOW FAR IN ADVANCE SHOULD I ARRIVE FOR MY SPA TREATMENT?
You are encouraged to arrive at least 20 minutes before your appointment time. As a courtesy to other guests and to keep therapists' schedules on time, late arrivals will only receive the remaining available appointment allotment and will be charged the full service fee.
HOW DO THE GUEST EXPERIENCES AT REFLECTIONS SPA AND ELEMENTS SPA DIFFER?
Crystal Springs Resort offers two luxurious spa locations, both named among The Top 100 Spas of America.
Reflections Spa combines the essence of fire and water are brought forth to create a rejuvenating oasis set to inspire even the most seasoned spa-goers.
Elements Spa features the healing powers of the Earth with a breathtaking design and treatments incorporating the most beneficial of minerals to create a true spa experience.
DO I HAVE TO MAKE SPA APPOINTMENTS IN ADVANCE?
We strongly recommend making spa appointments well in advance of the desired date as the spas fill up quickly. For appointments or to change any previously scheduled service at Elements Spa at Minerals Hotel or at Reflections Spa at Grand Cascades Lodge, call (855) 977-6473