IS ROOM SERVICE AVAILABLE?
Yes, room service is available at both Grand Cascades Lodge and Minerals Hotel.
CAN I PURCHASE A GIFT CARD FOR THE SPAS AT CRYSTAL SPRINGS RESORT?
Yes, Spa gift cards can be purchased at Elements Spa and Reflections Spa. Online, telephone and mail orders are available as well.
IS THERE AN AGE REQUIREMENT TO UTILIZE THE SPAS AT CRYSTAL SPRINGS RESORT?
Guests must be 18 years of age or older to use the facilities at Reflections Spa.
Young adults age 13-17 may engage in limited services at Elements Spa.
DO REFLECTIONS SPA GUESTS HAVE ACCESS TO THE BIOSPHERE POOL COMPLEX?
Reflections Spa guests have access to the Biosphere Pools Monday through Thursday (non-holiday) with a minimum treatment spend of $160.
DO ELEMENTS SPA GUESTS HAVE ACCESS TO MINERALS SPORTS CLUB?
Elements Spa guests have access to amenities Monday through Thursday, with a minimum $135 spend on a spa treatment.
On the weekends, Friday through Sunday, the cost is $35 to use amenities in addition to the $135 spa treatment.
WHAT ARE THE HOURS OF OPERATION FOR ELEMENTS AND REFLECTIONS?
Elements Spa
Monday through Saturday: 9:00am - 9:00pm
Sunday: 10:00am - 8:00pm
Reflections Spa:
Monday through Saturday: 9:00am – 9:00pm
Sunday: 10:00am - 7:00pm
IS A GRATUITY INCLUDED IN THE PRICE OF A SPA TREATMENT?
A gratuity is not included in the Spa pricing. As we strive to provide a truly relaxing and invigorating Spa experience, gratuities are greatly appreciated. For your convenience, envelopes are located at the Spa reception desk and can be obtained upon check-out.
IS PRICING GUARANTEED?
Our pricing may be subject to change without notice. Please inquire about current pricing when scheduling your Spa services. Please note that tax, service charge and gratuity are not included in the cost of Spa services.
WHAT FORM OF PAYMENT IS ACCEPTED FOR SPA SERVICES?
For your convenience, the Spas at Crystal Springs Resort gladly accept VISA, MasterCard, American Express, Discover, Resort Gift Cards, cash payments, and hotel guests can charge services to their room.
WHAT IS THE SPA POLICY ON CELL PHONES?
The Spa is an environment for relaxation and tranquility. Please respect all of our guests' rights to privacy and quiet by turning off mobile devices before entering the Spas at Crystal Springs Resort.