IS THERE AN AGE REQUIREMENT TO UTILIZE THE SPAS AT CRYSTAL SPRINGS RESORT?
Guests must be 18 years of age or older to use the facilities at Reflections Spa.
Young adults age 13-17 may engage in limited services at Elements Spa.
DO REFLECTIONS SPA GUESTS HAVE ACCESS TO THE BIOSPHERE POOL COMPLEX?
Reflections Spa guests have access to the Biosphere Pool Complex on Monday - Thursday, non-holiday with a minimum treatment spend of $160.
DO ELEMENTS SPA GUESTS HAVE ACCESS TO MINERALS SPORTS CLUB?
Elements Spa guests have access to amenities Monday - Thursday with a minimum of $135 spent on spa treatment.
On the weekends {Friday - Sunday} the cost is $35 to use amenities on top of $135 spa treatment.
WHAT ARE THE HOURS OF OPERATION FOR ELEMENTS AND REFLECTIONS?
Both Spa locations operate under the same schedule:
Monday - Saturday 9am - 9pm
Sunday 10am - 8pm
IS A GRATUITY INCLUDED IN THE PRICE OF A SPA TREATMENT?
A gratuity is not included in the Spa pricing. As we strive to provide a truly relaxing and invigorating Spa experience, gratuities are greatly appreciated. For your convenience, envelopes are located at the Spa reception desk and can be obtained upon check-out.
IS PRICING GUARANTEED?
Our pricing may be subject to change without notice. Please inquire about current pricing when scheduling your Spa services. Please note that tax, service charge and gratuity are not included in the cost of Spa services.
WHAT FORM OF PAYMENT IS ACCEPTED FOR SPA SERVICES?
For your convenience, the Spas at Crystal Springs Resort gladly accept VISA, MasterCard, American Express, Discover, Resort Gift Cards, cash payments, and Hotel Guests can charge services to their room.
WHAT IS THE SPA POLICY ON CELL PHONES?
The Spa is an environment for relaxation and tranquility. Please respect all of our guests' rights to privacy and quiet by turning off pagers and cellular phones before entering the Spas at Crystal Springs Resort.
WHAT IS THE POLICY ON SPA ATTIRE?
It is requested that all jewelry be removed prior to any spa service.
WHAT IF I NEED TO CANCEL A SPA APPOINTMENT?
Please provide a minimum of 24 hours advance notice of cancellations or changes. Appointments cancelled in less than 24 hours prior to the designated time and no-shows will be billed in full. Call (855) 977-6473 to cancel or change your Spa appointment.
Groups: Please provide 48 hours advance notice for group cancellations. Group appointments cancelled in less than 48 hours prior to the designated time and no-shows will be billed in full.