What venues are currently open at Crystal Springs Resort?
Currently, the following Resort venues are open:
- Hotels: Grand Cascades Lodge, Minerals Hotel
- Spas: Elements Spa, Reflections Spa
- Golf Courses: Ballyowen, Black Bear, Cascades, Crystal Springs, Minerals, Wild Turkey
- Dining (indoors, outdoors and takeout): Crystal Tavern, Chef's Garden, Springs Bistro, Biosphere Cafe, Kites - An American Grille, Moonshine, Bear Den Grille, Owen's Pub
- Fitness Club: Yoga & fitness classes, cardio & weight training floor, sports courts, indoor swimming pool, personal training, nutrition consultation
When do I need to wear a face covering?
Crystal Springs Resort does not require face coverings; however, guests are asked to comply with current CDC guidelines.
What cleaning and sanitization procedures does the Resort have in place?
Crystal Springs Resort utilizes a multi-pronged platform which elevates our cleanliness standards and sanitization procedures. Guest room are thoroughly cleaned using hospital-grade disinfectant prior to check-in and after guest departure. Touch points and hard surfaces in all common areas are cleaned rigorously and frequently.
What guidelines must guests follow prior to their arrival?
Guests must sign a Hotel Guest Waiver and Health Declaration (please read for full details). We ask that guests shower prior to their arrival.
What guidelines must guests follow once on property?
- Practice proper personal hygiene in accordance with CDC guidelines including the frequent washing of hands
- Use hand sanitizer stations that will be located throughout the property
Will I have to sign a health declaration prior to my arrival?
Yes, the Hotel Guest Waiver and Health Declaration will need to be completely filled out.
Can I be guaranteed a newly renovated room if I book at Grand Cascades Lodge?
Yes. All rooms available for guest booking are renovated.
Will housekeeping services be provided every day?
Daily housekeeping services are provided for all hotel guest rooms.
Is the Resort shuttle service available?
In order to benefit the health and well-being of both guests and staff, shuttle service is not being offered at this time.
Can I use the amenities at your sister property?
At this time, Grand Cascades Lodge guests may use the Minerals Sports Club amenities; however, they must bring their towels to the property.
Can I request a late checkout?
Guests may have a late checkout for a fee of $50.
What is your cancellation policy?
Our No Hassle, No Penalty 100% Cancellation Policy allows for reservations to be moved or cancelled at any time and for any reason up to one week prior to a stay with no change or cancellation fees.
Are the swimming pools open?
The Resort’s indoor and outdoor swimming pools are fully open at this time.
Do I need to wear a mask when I’m in the swimming pool?
No, guests who are in the pool should not wear masks.
Is the Biosphere slide open?
Yes, the 140 foot water slide is open, with a 48” height requirement.
Is the Spray Park open at Minerals Hotel?
The Spray Park at Minerals Hotel is closed for the 2021 season.
How do I know that I will have access to the pools?
Pools are available to our hotel guests on a first come, first served basis.
Do you offer day passes to the pools?
In order to ensure that our hotel guests and members have access to our pools, we are not offering day passes at this time.
Where can I get breakfast?
Breakfast is offered in the following locations:
- Grand Cascades Lodge: Crystal Tavern from 8 – 11 am
- Minerals Hotel: Kites Restaurant from 8 - 5 pm (all day Brunch menu)
Where can I have lunch and dinner?
Several Resort venues are open for both indoor and outdoor dining. View current schedule.
Are your restaurants open for indoor dining?
Per the Executive Order of the N.J. Governor, our restaurants are fully open for indoor dining and seating at the bar. Reservations are strongly recommended for our dining venues.
Is room service available?
Yes, room service is available at both Grand Cascades Lodge and Minerals Hotel.
What activities are available for guests?
The Resort offers a wide array of activities across both properties, as well as nearby attractions for guests’ enjoyment.
Can I use the gym? Are classes available?
At this time, Minerals Sports Club's facilities are available for Minerals Hotel and Grand Cascades Lodge guests and include:
- Indoor and Outdoor Pools
- Cliff Jump
- Spray Ground
- Fitness Classes
- Cardio and Strength Training Floors
- Steam Room
- Locker Room
Please note that Grand Cascades Lodge guests must bring a towel to the Mineral Hotel property.
What should I know about my spa visit?
Please read the following spa policies and services available to our guests.
Are there any restrictions at the golf courses?
CAN YOU PROVIDE A BRIEF SUMMARY OF THE PROPERTY AND WHAT TO EXPECT?
Crystal Springs Resort is a spectacular NJ vacation destination, acclaimed as the New York Metro area's most unique four-season resort. From the roots in our farms to the adventures atop our mountain, you'll find 4-seasons of extraordinary less than an hour from New York City. Crystal Springs Resort offers so much to experience - Golf, Spa, Dining, Weddings, Catering, Meetings & more! You may come to think of our 4,000+ acre getaway as a playground for all ages.
WHERE IS CRYSTAL SPRINGS RESORT LOCATED?
WHERE IS THE CLOSEST AIRPORT LOCATED?
Newark Liberty International Airport is located 1 hour from Crystal Springs Resort.
WHO CAN I CONTACT FOR MORE INFORMATION ON CRYSTAL SPRINGS RESORT?
Our Reservations team is available to answer any additional questions you may have. Please call (855) 977-6473 for assistance.
IS THERE FREE PARKING?
Yes, Crystal Springs Resort accommodates our guests with free parking at all of our resort properties.
IS THERE VALET PARKING?
Valet parking is available at Grand Cascades Lodge for a fee of $25 per day.
WHAT ARE THE AREA'S ATTRACTIONS SURROUNDING CRYSTAL SPRINGS?
There are a number of local attractions worth your while to check out during your stay at Crystal Springs Resort. Please visit our Area Attractions webpage for more information.
HOW FAR APART ARE THE HOTEL PROPERTIES?
Grand Cascades Lodge and Minerals Hotel are located within 5 minutes of driving time from one another.
IS SHUTTLE SERVICE AVAILABLE?
Given the current safety protocols we have implemented as a result of COVID-19, shuttle service is not available at this time.
HOW CAN I FIND OUT ABOUT SPECIAL PROMOTIONS?
HOW CAN I RECEIVE EMAIL NEWSLETTERS?
Please sign-up for our email list to receive the latest resort happenings and to be the first to know about seasonal and special promotions at Crystal Springs Resort.
IS THERE AN ON-SITE FITNESS CENTER?
Yes. Minerals Sports Club is located at Minerals Hotel, and is available to guests of both Minerals Hotel and Grand Cascades Lodge. The state-of-the-art Minerals Sports Club offers weekly fitness classes, indoor/outdoor heated pools, hot tubs, sauna, steam room, cardio & weight training floor and more. Guests staying at Grand Cascades Lodge must bring a towel when using the Minerals Sports Club facilities.
ARE PETS ALLOWED AT CRYSTAL SPRINGS RESORT?
Verified service dogs are permitted at Minerals Hotel. No weight limit or fees will be imposed.
All service dog stays must be communicated at the time of hotel booking. Dogs will be registered with the Front Desk at check-in.
Need to board a pet during your stay? The Pet Spa, a respected pet lodging facility, is conveniently located at just a 10-minute drive from the Resort. Call 973.827.8881 to reserve accommodations.
WHO CAN USE THE POOLS AT CRYSTAL SPRINGS RESORT?
Guests staying at Minerals Hotel have access to the Minerals pool complex.
Guests staying at Grand Cascades Lodge have access to the Biosphere and the Minerals pool complexes. We ask that Grand Cascades Lodge guests bring a towel from their hotel when using the Minerals pool.
For the safety of our guests, there is a 48 inch height requirement for the slide at the Biosphere.
HOW CAN I MAKE A HOTEL RESERVATION?
For your convenience, reservations can be made 24hrs a day by reserving online, or call (855) 977-6473 between 7am-10pm.
WHEN CAN I MAKE A RESERVATION?
Reservations are available 1 ½ years prior to stay date.
WHAT IS THE MINIMUM AGE TO CHECK-IN?
All Crystal Springs hotel properties require at least one guest per room who is a minimum of 21 years old and can provide a valid credit card to register for overnight accommodations.
WHAT CREDIT CARDS ARE ACCEPTED?
For your convenience, the Resort accepts VISA, MasterCard, American Express and Discover. Additionally, Diner’s Club is accepted for hotel stays only. A valid credit card must be presented upon check-in.
WHAT TIME IS CHECK-IN AND CHECK-OUT?
Grand Cascades Lodge & Minerals Hotel Check-In & Check-Out
Check-In: 4:00pm / Check-Out: 11:00am
Late Check-Out: 1:00pm with a fee of $50.00*
Condo Check-In & Check-Out
Check-In: 5:00pm / Check-Out: 11:00am
Late Check-Out is not available for the condos.
Grand Villa Check-In & Check-Out
Check-In: 5:00pm / Check-Out: 11:00am
Late Check-Out is not available for the Grand Villa.
*Subject to availability.
WHAT IS THE CANCELLATION POLICY?
For your peace of mind, we now have a No Hassle, No Penalty 100% Cancellation Policy that allows for reservations to be moved or cancelled at any time and for any reason up to one week prior to the stay with no change or cancellation fees.
- Valid for all new leisure reservations.
- Cancellation policy does not apply to existing contracted groups. Please contact your Sales Manager for details.
To cancel your reservation, please call (855) 977-6473 . We are open 7 days a week.
CAN EXTRA GUESTS BE ADDED AT CHECK IN?
Please find our policy regarding guest occupancy:
- Single rooms can accommodate up to 4 guests.
- Two bedroom suites can accommodate up to 6 guests.
- The Grand Villa can accommodate up to 10 guests.
Hotel rates are based on adult occupancy. Per NJ fire code law, the above occupancy limits may not be exceeded unless there is one child under the age of 3 in the booked party.
HOW DO THE GUEST EXPERIENCES AT GRAND CASCADES LODGE AND MINERALS HOTEL DIFFER?
Grand Cascades Lodge, recipient of the AAA 4-Diamond award, is unquestionably the finest property in the region. This Adirondack-style lodge sets the stage for the perfect harmony of luxury and nature’s bounty, creating a four-star escape like no other. Grand Cascades Lodge is the perfect getaway for those in search of welcoming sophistication and elegance. Read More
Minerals Hotel, recipient of the AAA 3-Diamond award, is recreation rich destination for all ages. Whether you’re looking for adventure or to kick back and enjoy nature, Minerals Hotel is the perfect choice set deep in the Mountains of the Appalachian Valley. Read More
WHAT TYPE OF OVERNIGHT PACKAGES ARE AVAILABLE?
When it’s time to get away, Crystal Springs offers unique packages at an extraordinary value crafted just for you. Go ahead, check out what we consider to be our best packages of the season.
ARE THE ROOMS NON-SMOKING?
Crystal Springs Resort is proud to be a smoke free property. All guestrooms, condos, common areas and restaurants are non-smoking.
HOW MANY GOLF COURSES ARE AVAILABLE AT CRYSTAL SPRINGS RESORT?
Crystal Springs Resort, the Northeast’s premier golf resort destination, features 90 epic holes spread across 6 award-winning golf courses: Ballyowen, Black Bear, Cascades, Crystal Springs, Minerals and Wild Turkey. Nestled in the picturesque rolling hills of New Jersey’s Sussex Skylands, the resort courses have been masterfully designed by the acclaimed Robert Trent Jones, Roger Rulewich and Robert von Hagge, creating unparalleled play not found at any other resort.
HOW FAR APART ARE THE GOLF COURSES?
As the Premier Golf Resort in the Northeast, Crystal Springs Resort boasts 6 award-winning, upscale public golf courses. All 6 courses are located within a five-mile radius. The golf experience at Crystal Springs is truly exceptional!
DO ANY OF THE GOLF COURSES FEATURE A PRO SHOP?
Yes, Pro Shops are located at all Crystal Springs’ golf courses.
DO ANY OF THE RESORT COURSES OFFER CADDIES?
Yes, caddy service is available at Ballyowen Golf Club, the #1 Public Golf Course by New Jersey Monthly and one of the Top 50 Public Courses in the US by Conde Nast's GolfWorld Magazine.
HOW FAR IN ADVANCE CAN I MAKE A TEE TIME?
Tee times for Resort hotel guests can be made as far in advance as desired once their room is booked. Tee times for members can be made up to 28 days in advance and 17 days in advance for rewards members. Public golfers can make tee times up to 15 days in advance. Please book online or call (855) 977-6473 to book your tee time!
WHAT ARE THE DIFFERENCES AMONGST THE SIX CRYSTAL SPRINGS GOLF COURSES?
Our award-winning course options offer various topography, skill level and price points.
Ballyowen is a World-class Irish links-style course, rated #1 in New Jersey. The course is situated on 250 sprawling acres atop a plateau, Ballyowen is surrounded by rolling farmland and craggy knolls.
Black Bear is a popular stomping ground for golfers and bears alike. Golfers of all abilities will enjoy at Black Bear Golf Club.
Cascades golf course presents golf for the innovated player. Measuring 3,627 yards, the course’s design stresses playability and features junior tees to make the course more enjoyable for those new to the game. If you’re looking for a quick round of golf, Cascades’ 9-hole course is the perfect playing field for you!
Crystal Springs is ranked one of the “Top 50 Toughest Courses in America” by Golf Digest. Crystal Springs Golf Club is recognized as one of the finest golf facilities in the northeastern United States.
Minerals golf course is the perfect fairway for the family. Advanced players can be challenged on a spectacular mountainside layout measuring over 2,305 yards -- while juniors have their own tees way ahead of mom and dad! Minerals features 9 holes of uniquely scenic golf at the base of Hamburg Mountain.
Wild Turkey was named one of New Jersey's Top Public Golf Courses. The course features two distinct terrain types reflect the expansiveness of Ballyowen and the rugged, multi-elevated nature of Crystal Springs. Multiple tee locations, generously wide fairways, and moderately contoured greens make Wild Turkey an enjoyable experience for all skill levels.
WHAT IS FOOTGOLF?
FootGolf is the newest and most exciting crossover sport to hit the country! FootGolf combines the precision, power and passion found in both golf and soccer to create one amazing playing experience. FootGolf is played by kicking a soccer ball (on a golf course) into an oversized hole to score - with rules that are similar to golf. FootGolf can be enjoyed by all ages from 7-107.
WHERE CAN I PLAY FOOTGOLF?
Crystal Springs Resort offers two FootGolf courses located at Cascades and Minerals golf courses.
WHEN CAN I PLAY FOOTGOLF AND HOW MUCH IS IT?
The 18 hole FootGolf course at Cascades takes about 2 hours to play and is very affordable – $25 per person on weekdays and $30 per person on weekends. Our 9 hole FootGolf course at Minerals takes about 1 ½ hours to play with prices as low as $15 per person on weekdays and $20 per person on the weekend. Rewards members enjoy 20% off! FootGolf is the perfect teambuilding activity with various group packages available starting at $25 per person. For the ultimate FootGolf experience, golf cart rentals are available for $10.
WHAT IF I NEED TO CANCEL A GOLF TEE TIME?
Please allow 24 hours’ notice for cancellation or rescheduling of any golf round. Call (855) 977-6473 .
HOW MUCH DOES IT COST TO HOLD AN OUTING?
We specialize in finding the perfect outing for your budget.
HOW MANY PLAYERS DO I NEED TO BE CONSIDERED A GOLF OUTING?
An outing is considered 16 players or more.
WHAT DAYS CAN WE HAVE AN OUTING AT CRYSTAL SPRINGS RESORT?
We host golf outings 7 days a week in season to fit your needs.
WHERE IS CRYSTAL SPRINGS RESORT LOCATED?
DO YOU PROVIDE OVERNIGHT ACCOMMODATIONS?
Yes, Crystal Springs Resort is a spectacular NJ vacation destination featuring 2 world-class hotels: Grand Cascades Lodge and Minerals Hotel with special group rates available at both properties. Discover the New York Metro area's most unique four-season resort offering Golf, Spa, Dining, Weddings, Catering, Meetings & more! You may come to think of our 4,000+ acre getaway as a playground for all ages.
WHAT IS THE AVERAGE TIME TO PLAY A GOLF OUTING?
Most outings are completed in approximately 4.5 hours.
DO OUTING PARTICIPANTS HAVE ACCESS TO DRIVING RANGE OR LOCKER ROOM AMENITIES?
Golf outing participants of events held at Ballyowen, Crystal Springs or Wild Turkey are welcomed to utilize our driving range and locker room amenities.
WHAT IS THERE TO DO FOR NON-GOLFERS AT CRYSTAL SPRINGS RESORT?
There is something for everyone at Crystal Springs Resort! Non-golfers in your group can participate in beginner golf lessons with hands-on instruction. Take time to unwind with a relaxing spa treatment at one of our 2 award-winning day spas. Foodies can savor delicious dining outlets along with wine tasting and daily tours of our Grand-Award winning wine cellar at 4-star Restaurant Latour. Your group can stay in shape at our state-of-the-art fitness center offering 80+ weekly classes. Relax after the activity and take a dip in heated indoor and outdoor tropical pools, saunas and steam room. PLUS take advantage of a variety of seasonal activities offered at our Adventure Center including horseback riding, hiking, kayaking, paddle boarding, fishing and more!
ARE GOLF LESSONS AVAILABLE PRIOR TO THE OUTING?
Yes, we have a golf clinic at the Crystal Springs Golf Academy. Pre-outing lessons can be arranged. Ask a sales associate for details.
WHAT GOLF COURSES ARE RECOMMENDED FOR BEGINNERS?
Black Bear, Cascades, and Minerals cater to all levels of play.
ARE THERE BEVERAGE CARTS OUT ON THE COURSE?
Yes, each golf course features a fully stocked beverage cart.
ARE THERE PRIZES OR GIFT PACKAGES AVAILABLE FOR PURCHASE?
Create a memorable event for your guests with specially priced golf apparel and gifts available at our Pro Shops. You may also purchase a resort gift card for your players to redeem on an overnight stay, golf, spa or dining.
DOES CRYSTAL SPRINGS RESORT OFFER CLUB RENTALS?
Yes, we have Callaway golf club sets available for an additional fee.
WHAT IS THE PROCEDURE FOR ORGANIZATIONS THAT ARE TAX EXEMPT?
Please submit a NJ Tax Exempt form.
DO I HAVE TO MAKE SPA APPOINTMENTS IN ADVANCE?
We strongly recommend making spa appointments well in advance of the desired date as the spas fill up quickly. For appointments or to change any previously scheduled service at Elements Spa at Minerals Hotel or at Reflections Spa at Grand Cascades Lodge, call (855) 977-6473
HOW DO THE GUEST EXPERIENCES AT REFLECTIONS SPA AND ELEMENTS SPA DIFFER?
Crystal Springs Resort offers two luxurious spa locations, both named among The Top 100 Spas of America.
Reflections Spa combines the essence of fire and water are brought forth to create a rejuvenating oasis set to inspire even the most seasoned spa-goers.
Elements Spa features the healing powers of the Earth with a breathtaking design and treatments incorporating the most beneficial of minerals to create a true spa experience.
HOW FAR IN ADVANCE SHOULD I ARRIVE FOR MY SPA TREATMENT?
You are encouraged to arrive at least 20 minutes before your appointment time. As a courtesy to other guests and to keep therapists’ schedules on time, late arrivals will only receive the remaining available appointment allotment and will be charged the full service fee.
WHAT IF I NEED TO CANCEL A SPA APPOINTMENT?
As a courtesy to the staff and other guests, please provide a minimum of 24 hours advance notice of cancellations or changes. Appointments cancelled in less than 24 hours prior to the designated time and no-shows will be billed in full. Call (855) 977-6473 to cancel or change your Spa appointment.
Please allow 48 hours advance notice for group cancellations. Group appointments cancelled in less than 48 hours prior to the designated time and no-shows will be billed in full.
WHAT IS THE POLICY ON SPA ATTIRE?
It is requested that all jewelry be removed prior to any spa service.
WHAT IS THE SPA POLICY ON CELL PHONES?
The Spa is an environment for relaxation and tranquility. Please respect all of our guests' rights to privacy and quiet by turning off pagers and cellular phones before entering the Spas at Crystal Springs Resort.
WHAT FORM OF PAYMENT IS ACCEPTED FOR SPA SERVICES?
For your convenience, the Spas at Crystal Springs Resort gladly accept VISA, MasterCard, American Express, Discover, Resort Gift Cards, cash payments, and Hotel Guests can charge services to their room.
IS PRICING GUARANTEED?
Our pricing may be subject to change without notice. Please inquire about current pricing when scheduling your Spa services. Please note that tax, service charge and gratuity are not included in the cost of Spa services.
IS A GRATUITY INCLUDED IN THE PRICE OF A SPA TREATMENT?
A gratuity is not included in the Spa pricing. As we strive to provide a truly relaxing and invigorating Spa experience, gratuities are greatly appreciated. For your convenience, envelopes are located at the Spa reception desk and can be obtained upon check-out.
WHAT ARE THE HOURS OF OPERATION FOR ELEMENTS AND REFLECTIONS?
Both Spa locations operate under the same schedule:
Monday - Saturday 9am - 9pm
Sunday 10am - 8pm
DO ELEMENTS SPA GUESTS HAVE ACCESS TO MINERALS SPORTS CLUB?
Elements Spa guests do not have access to Minerals Sports Club at this time. Rates and details will be posted once guest privileges are reinstated.
DO REFLECTIONS SPA GUESTS HAVE ACCESS TO THE BIOSPHERE POOL COMPLEX?
Reflections Spa guests do not have access to the Biosphere Pool Complex at this time. Rates and details will be posted once guest privileges are reinstated.
IS THERE AN AGE REQUIREMENT TO UTILIZE THE SPAS AT CRYSTAL SPRINGS RESORT?
Guests must be 18 years of age or older to use the facilities at Reflections Spa.
Young adults age 13-17 may engage in limited services at Elements Spa.
CAN I PURCHASE A GIFT CARD FOR THE SPAS AT CRYSTAL SPRINGS RESORT?
Yes, Spa gift cards can be purchased at Elements Spa and Reflections Spa. Online, telephone and mail orders are available as well.
HOW MANY RESORT DINING OPTIONS ARE AVAILABLE?
With your choice of an array of vibrant outdoor restaurants, you’re guaranteed to make delicious memories. Please visit our dining section for restaurant profiles and hours of operation.
DO I HAVE TO MAKE DINNER RESERVATIONS IN ADVANCE?
Reservations are required for all dining outlets at Crystal Springs Resort. We encourage our guests to make reservations well in advance to ensure availability. Please call (855) 977-6473 for dining reservations.
WHAT IF I NEED TO CANCEL A DINING RESERVATION?
Please allow 24 hours’ notice for cancellation or rescheduling of any dining reservation.
WHERE CAN I EXPLORE EMPLOYMENT OPPORTUNITIES?
At Crystal Springs Resort, our lives are filled with the finer things in life 365 days a year and we’re always looking for new staff who would thrive in our environment. We invite you to explore our diverse employment opportunities on our Careers webpage.
WHERE CAN I FIND MEDIA INFORMATION?
Please visit out Newsroom webpage for more information.
WHERE CAN I GET DONATION REQUEST INFORMATION?
Please visit our Donations webpage for more information.