WHAT IS THE POLICY ON SPA ATTIRE?
It is requested that all jewelry be removed prior to any spa service.
WHAT IF I NEED TO CANCEL A SPA APPOINTMENT?
Please provide a minimum of 24 hours advance notice of cancellations or changes. Appointments cancelled in less than 24 hours prior to the designated time and no-shows will be billed in full. Call (855) 977-6473 to cancel or change your Spa appointment.
Groups: Please provide 48 hours advance notice for group cancellations. Group appointments cancelled in less than 48 hours prior to the designated time and no-shows will be billed in full.
HOW FAR IN ADVANCE SHOULD I ARRIVE FOR MY SPA TREATMENT?
You are encouraged to arrive at least 20 minutes before your appointment time. As a courtesy to other guests and to keep therapists' schedules on time, late arrivals will only receive the remaining available appointment allotment and will be charged the full service fee.
HOW DO THE GUEST EXPERIENCES AT REFLECTIONS SPA AND ELEMENTS SPA DIFFER?
Crystal Springs Resort offers two luxurious spa locations, both named among The Top 100 Spas of America.
Reflections Spa combines the essence of fire and water are brought forth to create a rejuvenating oasis set to inspire even the most seasoned spa-goers.
Elements Spa features the healing powers of the Earth with a breathtaking design and treatments incorporating the most beneficial of minerals to create a true spa experience.
DO I HAVE TO MAKE SPA APPOINTMENTS IN ADVANCE?
We strongly recommend making spa appointments well in advance of the desired date as the spas fill up quickly. For appointments or to change any previously scheduled service at Elements Spa at Minerals Hotel or at Reflections Spa at Grand Cascades Lodge, call (855) 977-6473
WHAT SHOULD I KNOW ABOUT MY SPA VISIT?
Please read the following spa policies and services available to our guests.
WHAT DO THE HOTEL PACKAGE CHARGES COVER?
Package charges on your reservation include the nightly room rate, daily breakfast credit, access to pools, premier health club & fitness classes as well as Recreation and Package Amenities. Please note, breakfast credit is not valid for owner, group or wedding reservations. Learn more: Group Recreation & Package Amenities.
A Convenience Fee of 3.5% will be assessed on all credit card payments at the time of check-out from the hotel.
WHAT IS THE BREAKFAST CREDIT AMOUNT FOR OVERNIGHT GUESTS?
A breakfast credit of $40 is given per night, per reservation of hotel stay. Please note that this credit is not applicable to owner, group or wedding reservations. This credit may not be used towards any tax, service charge, or gratuity charges.
This credit may be used at the breakfast buffet or towards an a la carte breakfast at either the Crystal Tavern or Kites if the breakfast buffet is not available. Guests may only use this breakfast credit at whichever hotel they are staying at. Hours 8:00 ' 11:00am.
ARE THE ROOMS NON-SMOKING?
Crystal Springs Resort is proud to be a smoke free property. All guestrooms, condos, common areas and restaurants are non-smoking.
WHAT TYPE OF OVERNIGHT PACKAGES ARE AVAILABLE?
When it's time to get away, Crystal Springs offers unique packages at an extraordinary value crafted just for you. Go ahead, check out what we consider to be our best packages of the season.