Can I purchase a gift card for the Spas at Crystal Springs Resort?
Yes, spa gift cards can be purchased at Elements Spa and Reflections Spa. Online, telephone and mail orders are available as well.
Is a gratuity included in the price of a Spa treatment?
A gratuity is not included in the Spa services pricing. As we strive to provide a truly relaxing and invigorating Spa experience, gratuities are greatly appreciated. For your convenience, envelopes are located at the Spa reception desk and can be obtained upon check-out.
What form of payment is accepted for Spa services?
For your convenience, the Spas at Crystal Springs Resort gladly accept VISA, MasterCard, American Express, Discover, Resort gift cards and cash payments. Hotel guests can charge services to their room.
What is the Spa policy with regard to cell phones?
The Spa is an environment for relaxation and tranquility. Please respect all of our guests' rights to privacy and quiet by turning off pagers and cellular phones before entering the Spas at Crystal Springs Resort.
What is the policy on Spa attire?
It is requested that all jewelry be removed prior to any Spa service.
Can a public guest also use the pools if not staying overnight?
Grand Cascades Lodge - Monday through Thursday: Spa guests booking services at Reflections Spa totaling $160 or more may have complimentary pool use on the day of their service. Friday through Sunday, and holidays: Pool use is not allowed for Spa guests.
Can a Spa service be booked for someone who is not staying at the hotel and wishes to join an hotel group at the Spa?
Yes, the Spas are open to the public. An overnight stay is not required to book a Spa service.
Are there any Spa packages which include multiple services for a discounted rate?
While the Spas offer occasional specials, there are no current packages or bundle savings for multiple services. Services may be booked a la carte.
Is Spa pricing guaranteed?
Our pricing may be subject to change without notice. Please inquire about current pricing when scheduling your Spa services. Please note that tax, service charge and gratuity are not included in the cost of Spa services.
Are the Spa service prices the same for hotel guests vs. a public guest?
Spa services are priced the same for both overnight guests and day/non-overnight guests.