Guests must be 18 years of age or older to use the facilities at Reflections Spa. Young adults age 13-17 may reserve limited services at Elements Spa.

Spa appointments are not guaranteed. It is important to book a Spa service in advance, or to check with a reservations agent for Spa availability before booking a stay. 

Please provide a minimum of 24 hours advance notice of cancellations or changes. Appointments cancelled in less than 24 hours prior to the designated time and no-shows will be billed in full. Call (855) 977-6473 to cancel or change your Spa appointment.

Groups: Please provide 48 hours advance notice for group cancellations. Group appointments cancelled in less than 48 hours prior to the designated time and no-shows will be billed in full.

You are encouraged to arrive at least 20 minutes before your appointment time. As a courtesy to other guests and to keep therapists’ schedules on time, late arrivals will only receive the remaining available appointment allotment and will be charged the full service fee.

It is strongly recommended that spa appointments be made well in advance of the desired date as the Spas fill up quickly. For appointments or to change any previously scheduled service at Elements Spa at Minerals Hotel or at Reflections Spa at Grand Cascades Lodge, call (855) 977-6473.

No , the spa credit can be used anytime during the hotel stay. 

The reservations staff can modify a Spa & Stay package to suit the guest’s needs. A Spa package can be book for just one night or all of the nights of the stay. Each day that is added will provide a Spa credit for each adult. For example, a Spa & Stay for one night provides each adult one credit {$180/155pp} and a Spa & Stay on two nights would provide each adult two spa credits to use during their stay {$360/$310 pp}.

Savings are approximately $50 at Grand Cascades Lodge per night by booking a package vs. a la carte . Savings are approximately $35 per night at Minerals Hotel by booking a package vs. a la carte. Additionally, guests who reserve a Spa & Stay package receive a complimentary late check-out of 1:00pm. 

It is never too far in advance to book Spa treatments. Early booking will allow for better availability, especially for larger groups. 

No. The reservations staff can adjust the number of guests who wish to book at the Spa.