Dear Crystal Springs Family,
We are pleased to announce that our Resort venues are open for your enjoyment:
Crystal Springs Resort operates with no higher priority than the well-being and safety of our guests, team members and community. To this end, we ask that you please review the important resortwide FAQs and policies posted here.
We are here to serve you during your visit to Crystal Springs Resort. As hospitality professionals, it is our job not only to deliver a safe and responsible environment, but also to provide you with a relaxing and enjoyable escape. We look forward to welcoming you to our beautiful mountain setting and will work tirelessly to provide you with a world-class experience.
Please review our current promotional offerings. For more information or to make reservations, call (855) 623-7245.
What venues are currently open at Crystal Springs Resort?
Currently, the following Resort venues are open:
When do I need to wear a face covering?
A face covering is required at all times while indoors, and outdoors in the following locations:
What cleaning and sanitization procedures does the Resort have in place?
We have rolled out a multi-pronged platform to elevate our cleanliness standards and sanitization procedures to meet new health and safety challenges. Guest room are thoroughly cleaned using hospital-grade disinfectant prior to check-in and after guest departure. All touch points and hard surfaces in all common areas are cleaned rigorously and frequently.
What procedures are the Resort following with regard to monitoring staff health?
Per New Jersey Executive Orders, Crystal Springs Resort is strictly following the imposition of mandatory health and safety protocols to help guard against the continuing spread of COVID-19. These mandates apply to all on-site employees and include:
What guidelines must guests follow prior to their arrival?
Guests must sign a Hotel Guest Waiver and Health Declaration (please read for full details). We ask that guests shower prior to their arrival.
What guidelines must guests follow once on property?
Do I need to wear a mask when I’m outdoors?
Masks are not required outdoors except in:
Are there any new guidelines for the check-in process at your hotels?
Will I have to sign a health declaration prior to my arrival?
Yes, the Hotel Guest Waiver and Health Declaration will need to be completely filled out.
Can I be guaranteed a newly renovated room if I book at Grand Cascades Lodge?
Yes. All rooms available for guest booking are renovated.
Will housekeeping services be provided every day?
In order to benefit the health and well-being of both guests and staff, daily housekeeping will be limited to trash pickup, as well as replenishment of toiletries and cleaning supplies as requested.
Does each guest room have self-contained cooling and heating systems?
All of the Resort’s hotel guest rooms have individual air conditioner and heating units.
Is the Resort shuttle service available?
In order to benefit the health and well-being of both guests and staff, shuttle service is not being offered at this time.
Can I use the hotel amenities before checking in and after checking out?
Not at this time. Amenities are only accessible for in-house guests. Check-in is at 4 pm and Resort amenities may be used after this time.
Can I use the amenities at your sister property?
Not at this time. Amenities may only be used at the property where guests are staying.
Can I request a late checkout?
Guests may have a late checkout for a fee of $50.
What is your cancellation policy?
Our No Hassle, No Penalty 100% Cancellation Policy allows for reservations to be moved or cancelled at any time and for any reason up to one week prior to a stay with no change or cancellation fees.
Are the swimming pools open?
The Resort's indoor pools and outdoor heated pools are open at both Grand Cascades Lodge and Minerals Hotel.
Do I need to wear a mask when I’m in the swimming pool?
No, guests who are in the pool should not wear masks.
Do you offer day passes to the pools?
In order to ensure that our hotel guests and members have access to our pools, we are not offering day passes for sale at this time.
Are reservations required for pool usage?
Reservations are not required and guests may use the pool on a first come, first served basis.
What is the sanitization policy at the Resort pools?
In order to maintain a responsible environment and allow our valued guests to enjoy the pool complexes in adherence to state-mandated COVID-19 guidelines, hotel staff sanitizes the pool area as follows: Minerals Hotel: 3 times per day with a 30 minute closing at 1:30 pm, 4:30 pm and 7 pm; Grand Cascades Lodge: 4 times per day with a 30 minute closing at 10:30 am, 1:30 pm, 4:30 pm and 7 pm.
What is the current indoor pool capacity allowed?
Per Executive Orders of the State of New Jersey, indoor pool facilities must limit guests to 25% of the venue’s indoor capacity.
Grand Cascades Lodge only
Can I be guaranteed access to the Biosphere pools?
In an effort to ensure that all guests have access to our pool amenities with proper social distancing, we have limited hotel occupancy at this time. Additionally, a second outdoor heated pool at the Biosphere has been opened in order to allow guests more options for their pool enjoyment.
Is the Biosphere slide open?
Yes, the 140 foot water slide is open, with a 48” height requirement.
Where can I get breakfast?
Grand Cascades Lodge: Breakfast available at Crystal Tavern from 8 - 11 am.
Minerals Hotel: Breakfast/Brunch available at Kites - An American Grille from 8 am - 5 pm.
Where can I have lunch and dinner?
Several Resort venues are open for both indoor and outdoor dining. View current schedule.
Are your restaurants open for indoor dining?
Per the Executive Order of the N.J. Governor, our restaurants have reopened for indoor dining, and we continue to offer outdoor dining. Reservations are strongly recommended for our dining venues.
Is room service available?
Yes, room service is available at both Grand Cascades Lodge and Minerals Hotel.
What activities are available for guests?
The Resort offers a wide array of activities across both properties, as well as nearby attractions for guests’ enjoyment.
Can I use the gym? Are classes available?
Minerals Sports Club's indoor facilities, fitness classes and racquetball courts are open for members. Personal training sessions are available.
What should I know about my spa visit?
Please read the following spa policies which guests must adhere to prior to arrival and upon check-in.
Are there any restrictions at the golf courses?
Please read the following golf policies which players must adhere to at this time.
Crystal Springs Resort is fully committed to following all Federal, State and Local health department regulations relating to mitigation of the COVID-19 virus. We have adopted Standard Operating Procedures based on the American Hotel & Lodging Association's 'Safe Stay' program, an industry-wide enhanced standard of health and safety protocols derived from CDC guidelines, and designed to prepare hotels to safely welcome guests. Furthermore, each hotel guest room at Crystal Springs Resort has individual air conditioners and heating units.
In addition, for areas of our business that fall outside of core hotel operations, we are implementing best practices based on guidance from relevant industry associations such as the USGA, National Restaurant Association, the USDA and the International Spa Association.
Please review the sections below to not only see how we have modified our operations, but also to understand important things that we are asking you, our guests, to do when visiting to support everyone's wellbeing.
We have rolled out a multi-pronged platform to elevate our cleanliness standards and sanitization procedures to meet the new health and safety challenges presented by the current environment. Please expect the following new protocols:
In order to provide a safe and responsible start to your Crystal Springs stay, the Resort has updated its hotel check-in policies to minimize guest-employee physical interaction and to avoid congregation in the hotel lobby. Please be prepared to follow these important safety guidelines at check-in:
Supporting a safe and responsible environment is a group effort, and to that end, we are asking the following of our guests:
If we all work together, we have the best chance of achieving our common goal of keeping everyone healthy and safe.
The adoption of social distancing, use of masks and practice of proper personal hygiene by guests and staff is important in supporting our common goal of maintaining a safe environment.
Grand Cascades Lodge and Minerals Hotel indoor and outdoor heated pools are all open at this time.
In order to support social distancing and to ensure that our hotel guests have adequate access to our pools, we have made the following policy changes:
The following protocols have been in place as well:
Our team has been working diligently in developing Standard Operating Procedures in accordance with the Executive Order of N.J. Governor Phil Murphy and the International Spa Association (https://experienceispa.com/) based on best industry practice guidelines. To this end, our spa guests should expect the following guidelines:
Minerals Sports Club indoor facilities are open for member use. Click here for COVID-19 (CORONAVIRUS) UPDATE: MINERALS SPORTS CLUB.
We invite members to safely and responsibly experience the area's premier fitness, sports and social club, conveniently located in Sussex County and just minutes from Warwick, NY. We offer a host of gym membership options and payment plans to fit every schedule, budget, and age group. Enjoy:
Please note: Minerals Sports Club now utilizes a powerful and effective CDC-approved disinfectant fogger and spray machine to provide a highly sanitized environment to our members and guests.
Hours of Operation: 6:00 AM - 8:00 PM (gym floor)
Location: 2 Chamonix Drive, Vernon, NJ 07462
Age Requirement: Must be 16 and older to use the gym. Must be accompanied by parent if under 18 years of age.
Information about our Memberships and Promotions: Call (844) 205-1857 ext. 7 or click here.
Hotel Guest usage: Minerals Hotel guests may enjoy complimentary access to the cardio/weight training areas. Grand Cascades Lodge guests may use these areas for a $20 fee for up to two hours. Please note that pools or fitness classes are not included at this time.
Connect with us on Social Media: #MSCSTRONG #MSCMORETHANAGYM #MSC4LIFE
Please email Joyce Lazier, Sales Manager at firstname.lastname@example.org with any questions you may have.
With a breathtaking natural setting located on thousands of acres of wide open space, Crystal Springs will continue to be a playground for all ages - providing our guests memorable activities that are both responsible and FUN.
Our experienced, creative hospitality professionals are experts in finding ways to delight our guests, and we look forward to introducing new activities to our guests this summer. Most of our regular offerings will be available, including fishing, archery, nature trails, golf, footgolf, putting courses, farm animal visits, pony rides, outdoor movies and entertainment. All will be hosted in outdoor venues, weather permitting.
The Resort will also reopen the Mountaintop Lake, which features canoeing and kayaking on a pristine lake, as well as hiking and sunbathing at this time. The Quarry, surrounded by dramatic stone cliffs and filled with refreshing water, will offer fishing and archery.
The following protocols have been put in place to benefit the safety of our guests and employees:
Crystal Springs is proud of its culinary heritage and history of offering outstanding food in a breathtaking setting - always delivered with genuine hospitality.
Crystal Springs Resort is offering both indoor and outdoor dining, as well as offer takeout menus and select room service delivery. Please note that reservations are strongly recommended for our restaurants.
In accordance with the N.J. Governor’s Executive Order and safety guidelines from the National Restaurant Association and U.S.D.A, guests will be required to follow these guidelines while at our restaurants:
Additionally, we will be providing guests with select takeout dining menus featuring meals that offer the same level of quality ingredients and attention to detail that guests have come to expect from our culinary operation. Meals can be picked up for your enjoyment from any of our dining outlets, or delivered to your room from Crystal Tavern (for Grand Cascades Lodge guests) or Kites Restaurant (for Minerals Hotel guests).
For your peace of mind, we now have a No Hassle, No Penalty 100% Cancellation Policy that allows for reservations to be moved or cancelled at any time and for any reason up to one week prior to the stay with no change or cancellation fees. For more information, call 855.977.6473.
For more information or to make your reservations, call.