Dear Crystal Springs Family,
We are pleased to announce that our Resort venues are open for your enjoyment:
As we continue to reopen, we do so with no higher priority than the well-being and safety of our guests, team members and community. To this end, we ask that you please review important information posted here regarding new policies in all areas of our operation.
Under the travel advisory announced by the Governors of New Jersey, New York and Connecticut, individuals traveling to or returning to New Jersey from states with increasing COVID-19 rates are advised to self-quarantine for 14 days. As of August 4th, the 35 states/territories included are: Alabama, Alaska, Arkansas, Arizona, California, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Puerto Rico, Rhode Island, South Carolina, Tennessee. Texas, Utah, Virginia, Washington and Wisconsin.
We are here to serve you during your visit to Crystal Springs Resort. As hospitality professionals, it is our job not only to deliver a safe and responsible environment, but also to provide you with a relaxing and enjoyable escape. At times, this can be a difficult balance, but it is what we do with creativity and diligent effort. We look forward to welcoming you to our beautiful mountain setting and will work tirelessly to provide a world-class experience.
Please review our current promotional offerings. For more information or to make your reservations, call (855) 623-7245.
What venues are currently open at Crystal Springs Resort?
Currently, the following Resort venues are open:
When will your closed venues reopen?
At this time, we are awaiting Executive Orders from the N.J. Governor as to when we can open our restaurants for indoor dining, the Wine Cellar, indoors at Minerals Sports Club and all indoor swimming pools.
When do I need to wear a face covering?
A face covering is required at all times while indoors, and outdoors in the following locations:
What cleaning and sanitization procedures does the Resort have in place?
We have rolled out a multi-pronged platform to elevate our cleanliness standards and sanitization procedures to meet new health and safety challenges. Guest room are thoroughly cleaned using hospital-grade disinfectant prior to check-in and after guest departure. All touch points and hard surfaces in all common areas are cleaned rigorously and frequently.
What guidelines must guests follow prior to their arrival?
Guests must sign a Hotel Guest Waiver and Health Declaration (please read for full details). We ask that guests shower prior to their arrival.
What guidelines must guests follow once on property?
Do I need to wear a mask when I’m outdoors?
Masks are not required outdoors except in:
Are there any new guidelines for the check-in process at your hotels?
Will I have to sign a health declaration prior to my arrival?
Yes, the Hotel Guest Waiver and Health Declaration will need to be completely filled out.
Can I be guaranteed a newly renovated room if I book at Grand Cascades Lodge?
Yes. All rooms available for guest booking are renovated.
Will housekeeping services be provided every day?
In order to benefit the health and well-being of both guests and staff, daily housekeeping will be limited to trash pickup, as well as replenishment of toiletries and cleaning supplies as requested.
Is the Resort shuttle service available?
In order to benefit the health and well-being of both guests and staff, shuttle service is not being offered at this time.
Can I use the hotel amenities before checking in and after checking out?
Not at this time. Amenities are only accessible for in-house guests. Check-in is at 4 pm and Resort amenities may be used after this time.
Can I use the amenities at your sister property?
Not at this time. Amenities may only be used at the property where guests are staying.
Can I request a late checkout?
Guests may have a late checkout for a fee of $50.
What is your cancellation policy?
Our No Hassle, No Penalty 100% Cancellation Policy allows for reservations to be moved or cancelled at any time and for any reason up to one week prior to a stay with no change or cancellation fees.
Are the swimming pools open?
The Resort’s outdoor swimming pools and the Minerals Hotel indoor swimming pool are open at this time.
Do I need to wear a mask when I’m in the swimming pool?
No, guests who are in the pool should not wear masks.
Is the Biosphere slide open?
Yes, the 140 foot water slide is open, with a 48” height requirement.
Is the Spray Park open at Minerals Hotel?
Yes, the Spray Park for children is open.
How do I know that I will have access to the pools?
To ensure that all guests have access to our pool amenities with proper social distancing, we are limiting hotel occupancy at this time.
Do you offer day passes to the pools?
In order to ensure that our hotel guests and members have access to our pools, we are not offering day passes at this time.
Where can I get breakfast?
Complimentary continental breakfast is offered as follows:
Hot breakfast buffet is offered as follows:
Where can I have lunch and dinner?
Are your restaurants open for indoor dining?
Per the Executive Order of the N.J. Governor, our restaurants are not open for indoor dining. We are fortunate to have pavilions, rotundas and event tents that allow us to provide open air dining, as well as covered dining in inclement weather. Reservations are strongly recommended for our dining venues.
Is room service available?
Yes, room service is available at both Grand Cascades Lodge and Minerals Hotel.
What activities are available for guests?
The Resort offers a wide array of activities across both properties, as well as nearby attractions for guests’ enjoyment.
Can I use the gym? Are classes available?
At this time, Minerals Sports Club's indoor facilities are not open. Our outdoor pool and personal training sessions are available. Please note that daily fitness classes may be enjoyed as part of an overnight package offering at Minerals Hotel.
What should I know about my spa visit?
Please read the following spa policies which guests must adhere to prior to arrival and upon check-in.
Are there any restrictions at the golf courses?
Please read the following golf policies which players must adhere to at this time.
Crystal Springs Resort is fully committed to following all Federal, State and Local health department regulations relating to mitigation of the COVID-19 virus. We have adopted Standard Operating Procedures based on the American Hotel & Lodging Association's 'Safe Stay' program, an industry-wide enhanced standard of health and safety protocols derived from CDC guidelines, and designed to prepare hotels to safely welcome guests. Furthermore, we are limiting our hotel reservations in order to maintain a more responsible occupancy with fewer guests on property.
In addition, for areas of our business that fall outside of core hotel operations, we are implementing best practices based on guidance from relevant industry associations such as the USGA, National Restaurant Association, the USDA and the International Spa Association.
Please review the sections below to not only see how we have modified our operations, but also to understand important things that we are asking you, our guests, to do when visiting to support everyone's wellbeing.
We have rolled out a multi-pronged platform to elevate our cleanliness standards and sanitization procedures to meet the new health and safety challenges presented by the current environment. Please expect the following new protocols:
In order to provide a safe and responsible start to your Crystal Springs stay, the Resort has updated its hotel check-in policies to minimize guest-employee physical interaction and to avoid congregation in the hotel lobby. Please be prepared to follow these important safety guidelines at check-in:
Supporting a safe and responsible environment is a group effort, and to that end, we are asking the following of our guests:
If we all work together, we have the best chance of achieving our common goal of keeping everyone healthy and safe.
The adoption of social distancing, use of masks and practice of proper personal hygiene by guests and staff is important in supporting our common goal of maintaining a safe environment.
We look forward to welcoming guests to our swimming pools!
In order to benefit the health and safety of our guests, employees and community, and in accordance with guidance from the CDC and local health officials, we have implemented the following protocols for our pool areas:
Our team has been working diligently in developing Standard Operating Procedures in accordance with the Executive Order of N.J. Governor Phil Murphy and the International Spa Association (https://experienceispa.com/) based on best industry practice guidelines. To this end, our spa guests should expect the following guidelines:
At Minerals Sports Club, the well-being and safety of our members and staff is our top priority. As we await further guidelines per the Executive Order of N.J.’s Governor, we are pleased to announce that daily classes are now offered outdoors to accommodate our members. Please note:
Once Minerals Sports Club is fully open for indoor usage, we will ask that you follow the below guidelines:
Please email Joyce Lazier, Sales Manager at email@example.com with any questions you may have.
With a breathtaking natural setting located on thousands of acres of wide open space, Crystal Springs will continue to be a playground for all ages - providing our guests memorable activities that are both responsible and FUN.
Our experienced, creative hospitality professionals are experts in finding ways to delight our guests, and we look forward to introducing new activities to our guests this summer. Most of our regular offerings will be available, including fishing, archery, nature trails, golf, footgolf, putting courses, farm animal visits, pony rides, outdoor movies and entertainment. All will be hosted in outdoor venues, weather permitting.
The Resort will also reopen the Mountaintop Lake, which features canoeing and kayaking on a pristine lake, as well as hiking and sunbathing at this time. The Quarry, surrounded by dramatic stone cliffs and filled with refreshing water, will offer fishing and archery.
The following protocols have been put in place to benefit the safety of our guests and employees:
Crystal Springs is proud of its culinary heritage and history of offering outstanding food in a breathtaking setting - always delivered with genuine hospitality.
Crystal Springs Resort is offering outdoor dining, as well as offer takeout menus and select room service delivery. Please note that reservations are strongly recommended for our outdoor dining venues.
In accordance with the N.J. Governor’s Executive Order 150 and safety guidelines from the National Restaurant Association and U.S.D.A, guests will be required to follow these guidelines while at our outdoor restaurants:
Additionally, we will be providing guests with select takeout dining menus featuring meals that offer the same level of quality ingredients and attention to detail that guests have come to expect from our culinary operation. Meals can be picked up for your enjoyment from any of our dining outlets, or delivered to your room from Crystal Tavern (for Grand Cascades Lodge guests) or Kites Restaurant (for Minerals Hotel guests). We are also pleased to introduce our "Chef's Provisions Menu" at Grand Cascades Lodge, which features a variety of delicious foods that can be stocked in your private kitchen prior to your arrival.
For your peace of mind, we now have a No Hassle, No Penalty 100% Cancellation Policy that allows for reservations to be moved or cancelled at any time and for any reason up to one week prior to the stay with no change or cancellation fees. For more information, call 855.977.6473.
For more information or to make your reservations, call.