GENERAL

What venues are currently open at Crystal Springs Resort?

Currently, the following Resort venues are open:

• Hotels: Grand Cascades Lodge, Minerals Hotel
• Spas: Elements Spa, Reflections Spa (reopening July 10)
• Golf Courses:  Ballyowen, Black Bear, Cascades, Crystal Springs, Minerals, Wild Turkey
• Dining (outdoors and takeout): Crystal Tavern, Chef’s Garden, Springs Bistro, Biosphere Café, Vista 180°, Kites- An American Grille, Minerals Pavilion, Farmstand, Bear Den Grille, Owen’s Pub
• Fitness Club: Outdoor classes, indoor/outdoor swimming pools, personal training

When will your closed venues reopen?

At this time, we are awaiting Executive Orders from the N.J. Governor as to when we can open our restaurants for indoor dining, the Wine Cellar, indoors at Minerals Sports Club and all indoor swimming pools.

When do I need to wear a face covering?

A face covering is required at all times while indoors, and outdoors in the following locations:

• High traffic areas where you cannot maintain 6' social distance
• Food and drink lines for ordering and making payment
• Specially designated mask mandatory sunbathing area

SAFETY PROTOCOLS

What cleaning and sanitization procedures does the Resort have in place?

We have rolled out a multi-pronged platform to elevate our cleanliness standards and sanitization procedures to meet new health and safety challenges. Guest room are thoroughly cleaned using hospital-grade disinfectant prior to check-in and after guest departure. All touch points and hard surfaces in all common areas are cleaned rigorously and frequently.

What guidelines must guests follow prior to their arrival?

Guests must sign a Hotel Guest Waiver and Health Declaration (please read for full details). We ask that guests shower prior to their arrival.

What guidelines must guests follow once on property?

• Maintain 6’ from those not in your party at all times
• Wear face covering indoors and in certain designated high traffic outdoor areas
• Practice proper personal hygiene in accordance with CDC guidelines including the frequent washing of hands
• Use hand sanitizer stations that will be located throughout the property

Do I need to wear a mask when I’m outdoors?

Masks are not required outdoors except in:

• High traffic areas where you cannot maintain 6' social distance
• Food and drink lines for ordering and making payment
• Specially designated mask mandatory sunbathing area

HOTELS

Are there any new guidelines for the check-in process at your hotels?

• Guests will be directed to pull vehicles into specific spaces marked for hotel registration
• During check-in, all parties must maintain a 6-feet distance from those not in their party
• Only one member of a guest party should be present for the check-in process 
• A face covering must be utilized during check-in
• Luggage carts are available for bell service or self-serve usage

Will I have to sign a health declaration prior to my arrival?

Yes, the Hotel Guest Waiver and Health Declaration will need to be completely filled out.

Can I be guaranteed a newly renovated room if I book at Grand Cascades Lodge? 

Yes. All rooms available for guest booking are renovated.

Will housekeeping services be provided every day?

Standard housekeeping will be limited to daily trash pickup and replenishment of toiletries and cleaning supplies as requested.

Can I use the hotel amenities before checking in and after checking out?

Not at this time. Amenities are only accessible for in-house guests.

Can I use the amenities at your sister property?

Not at this time. Amenities may only be used at the property where guests are staying.

Can I request a late checkout?

Guests may have a late checkout for a fee of $50.

What is your cancellation policy?

Our No Hassle, No Penalty 100% Cancellation Policy allows for reservations to be moved or cancelled at any time and for any reason up to one week prior to a stay with no change or cancellation fees.

SWIMMING POOLS

Are the swimming pools open?

The Resort’s outdoor swimming pools and the Minerals Hotel indoor swimming pool are open at this time.

Do I need to wear a mask when I’m in the swimming pool?

No, guests who are in the pool should not wear masks.

Is the Biosphere slide open?

Yes, the 140 foot water slide is open, with a 48” height requirement.

Is the Spray Park open at Minerals Hotel?

Yes, the Spray Park for children is open.

Is there restricted access to the pools?

All hotel guests will have access to the pools and pool chairs which have been spaced to ensure social distancing.

Do you offer day passes to the pools?

In order to ensure that our hotel guests and members have access to our pools, we are not offering day passes at this time.

DINING

Where can I get breakfast? 

Both hotels are offering complimentary continental breakfast from 7 – 9:30 am.

Where can I have lunch and dinner?

Several Resort venues are open for both takeout meals and outdoor dining.

Are your restaurants open for indoor dining? 

Per the Executive Order of the N.J. Governor, our restaurants are not open for indoor dining. We are fortunate to have pavilions, rotundas and event tents that allow us to provide open air dining, as well as covered dining in inclement weather.

Is room service available?

Yes, room service is available at both Grand Cascades Lodge and Minerals Hotel.

ACTIVITIES & AMENITIES

What activities are available for guests?

The Resort offers a wide array of activities across both properties, as well as nearby attractions for guests’ enjoyment.

Can I use the gym? Are classes available?

At this time, Minerals Sports Club is operating on a limited schedule which includes daily fitness classes, outdoor pools and personal training.

What should I know about my spa visit?

Please read the following spa policies which guests must adhere to prior to arrival and upon check-in.  

Are there any restrictions at the golf courses?

Please read the following golf policies which players must adhere to at this time.

Crystal Springs Resort is fully committed to following all Federal, State and Local health department regulations relating to mitigation of the COVID-19 virus. Furthermore, we will be adopting Standard Operating Procedures based on the American Hotel & Lodging Association's 'Safe Stay' program, an industry-wide enhanced standard of health and safety protocols derived from CDC guidelines, and designed to prepare hotels to responsibly welcome back guests and employees. In addition, for areas of our business that fall outside of core hotel operations, we are implementing best practices based on guidance from relevant industry associations such as the USGA, National Restaurant Association, the USDA and the International Spa Association. 

Please review the sections below to not only see how we have modified our operations, but also to understand important things that we are asking you, our guests, to do when visiting to support everyone's wellbeing.

We have rolled out a multi-pronged platform to elevate our cleanliness standards and sanitization procedures to meet the new health and safety challenges presented by the current environment. Please expect the following new protocols: 

• Prior to guest arrival, guest rooms will be thoroughly cleaned and sanitized using hospital-grade disinfectants.
• To minimize interaction following check-in, standard housekeeping will be limited to daily trash pickup and replenishment of toiletries and cleaning supplies as requested.
• Printed in room directories, pamphlets and brochures have been removed from guest rooms and common areas. Directory information will be available via in room entertainment systems and the Resort website.
• Common touch points and hard surfaces in all common areas will be cleaned rigorously in detail on an ongoing basis using hospital-grade disinfectants.
• Hand sanitizer stations will be located throughout the Resort, e.g. at entrances, hotel reception, elevator banks, fitness spaces and golf courses.
• Any equipment or fixtures used by guests in activities will be thoroughly sanitized between uses.
• Personal Protective Equipment (PPE) will be utilized by Resort staff, and guests will be required to wear a mask or face covering in indoor common areas or in situations where 6’ distancing may be difficult to maintain.

In order to provide a safe and responsible start to your Crystal Springs stay, the Resort has updated its hotel check-in policies to minimize guest-employee physical interaction and to avoid congregation in the hotel lobby. Please be prepared to follow these important safety guidelines at check-in:

• Guests will be directed to pull vehicles into specific spaces marked for hotel registration.
• During the check-in process, all parties must maintain a 6-feet distance from employees and other guests who are not in their party.
• Only one member of a guest party should transact during the check-in process. 
• A face covering or mask should be utilized during check-in and while in other common indoor areas.
• Valet parking service has been suspended at this time.
• Luggage carts will be located in the vestibule of the lobby and available for either bell service or self-serve usage. Procedures are in place for staff to thoroughly sanitize luggage carts between each use.

Supporting a safe and responsible environment is a group effort, and to that end, we are asking the following of our guests:

• Prior to arrival, and at the time of check in, guests will be asked to confirm that in the last 14 days that no one in their party has tested positive for COVID-19, has exhibited signs of the virus or has been in close contact with anyone known or suspected to have the virus.
• While visiting, guests will be asked to adhere to all guidelines including maintaining proper personal hygiene and social distancing (see more below). 
• We also ask that guests visiting us from outside of Sussex County do not visit local stores outside of the Resort at this time. 

If we all work together, we have the best chance of achieving our common goal of keeping everyone healthy and safe.

The adoption of social distancing, use of masks and practice of proper personal hygiene by guests and staff is important in supporting our common goal of maintaining a safe environment.

• Guests will be required to maintain 6’ from other guests at all times while on property with the exception of those in the same group (direct family members or romantic partners), with no such group to exceed 10 people. 
• Masks or face coverings must be worn in common space indoors and certain designated high traffic outdoor areas, however, masks will not be required when outdoors in low traffic areas. 
• Common area furniture will be rearranged to allow greater space for physical distancing.
• Activities will be modified to ensure social distancing and to avoid the sharing/touching of equipment or fixtures.
• Guests are asked to practice proper personal hygiene in accordance with CDC guidelines including the frequent washing of hands.
• Guests are encouraged to use hand sanitizer stations that will be located throughout the property.
• In order to limit physical interaction without compromising service, we have introduced a virtual concierge texting service for all of our hotel guests.
• Signage promoting these practices will be placed throughout the Resort.

SWIMMING POOLS

We look forward to welcoming guests to our swimming pools!

In order to benefit the health and safety of our guests, employees and community, and in accordance with guidance from the CDC and local health officials, we have implemented the following protocols for our pool areas: 

• Guests are required to shower prior to arriving at the pool area.
• Face coverings are not required at the pool area except in:
  • High traffic areas where you cannot maintain 6' social distance
  • Food and drink lines for ordering and making payment
  • Specially designated mask mandatory sunbathing area
• Seating has been reconfigured to support distancing of 6' between guests not in the same party.
• Pool furniture will be cleaned and sanitized after each use.
• Staff must wear a face covering at all times (apart from on-duty lifeguards).
• Regularly scheduled disinfecting will take place in restrooms, on all common surfaces, and on slide structures.
• Hand sanitizer stations are available throughout the pool area.
• Sauna and steam room protocols will be implemented in accordance with local regulations.
• Pool area occupancy will be managed in accordance with local regulations.
• Staff has been trained to monitor and enforce all new protocols.

SPAS

Our team has been working diligently in developing Standard Operating Procedures in accordance with the Executive Order of N.J. Governor Phil Murphy and the International Spa Association (https://experienceispa.com/) based on best industry practice guidelines. To this end, our spa guests should expect the following guidelines:

• Services are by appointment-only
• Cancel your appointment if you have any symptoms of COVID-19
• No locker service, toiletries, robes, towels or sandals will be provided 
• Guest occupancy has been reduced for your safety
• No cash payment will be accepted
• Complete the spa waiver prior to check-in
• A temperature scan will be performed prior to check-in
• Wear a face covering at all times
• Maintain 6’ distance from guests not in your party
• Spa staff are required to wear face coverings 
• Spa staff must wash and sanitize hands before and after each service
• Enhanced cleaning and disinfection practices have been implemented

HEALTH & WELLNESS CENTER

Minerals Sports Club & Wellness Center is not open at this time, however, we anticipate that we will be permitted by the Governor to reopen in the next few weeks. In preparation for reopening, our team has been working diligently in developing Standard Operating Procedures that are in accordance with the International Health, Racquet and Sports Association (https://www.ihrsa.org/) based on best industry practice guidelines. To this end, Sports Club members and guests should expect the following:

• A significant portion of our weight training equipment has been moved to the more spacious tennis court venue, with all equipment spaced 6 feet apart. 
• Members and guests will be required to disinfect equipment before and after each use. 
• Classes will be held on the basketball court or outdoors where possible, with social distancing protocols in place.
• Classes held in-studio will use bodyweight exercises only so no equipment is utilized.
• All staff, members and guests will be required to wear a mask or face covering while indoors.
• Members and guests should bring their own towels, since towels will not be provided during the initial reopening phase. 

Exercising is a great way to strengthen your immune system and has numerous other health benefits. We look forward to seeing you back in the Sports Club real soon.

With a breathtaking natural setting located on thousands of acres of wide open space, Crystal Springs will continue to be a playground for all ages - providing our guests memorable activities that are both responsible and FUN. 

Our experienced, creative hospitality professionals are experts in finding ways to delight our guests, and we look forward to introducing new activities to our guests this summer. Most of our regular offerings will be available, including fishing, archery, nature trails, golf, footgolf, putting courses, farm animal visits, pony rides, outdoor movies and entertainment. All will be hosted in outdoor venues, weather permitting.

The Resort will also reopen the Mountaintop Lake, which features canoeing and kayaking on a pristine lake, as well as hiking and sunbathing at this time. The Quarry, surrounded by dramatic stone cliffs and filled with refreshing water, will offer fishing and archery.

The following protocols have been put in place to benefit the safety of our guests and employees: 

• Guests will be required to fill out participant waivers. 
• Guests will be required to wash their hands prior to participation. 
• Sanitizing wipes will be available for guests to utilize at their discretion.
• All activities will be set up to support social distancing between parties. Some will have a limited number of guests participating at once, particularly those held indoors. 
• Sharing equipment is not allowed, and procedures will be in place, with adjusted timing between sessions to allow for sanitization of equipment after each and every use.

All 6 Resort Courses are now open.  Before booking your tee time, please review the important new policies we have put in place to benefit the health and safety of our golfers and employees.

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Crystal Springs is proud of its culinary heritage and history of offering outstanding food in a breathtaking setting - always delivered with genuine hospitality. 

Crystal Springs Resort is offering outdoor dining, as well as offer takeout menus and select room service delivery. 

In accordance with the N.J. Governor’s Executive Order 150 and safety guidelines from the National Restaurant Association and U.S.D.A, guests will be required to follow these guidelines while at our outdoor restaurants: 

• Do not enter this area if you have had any COVID-19 symptoms or have tested positive for this virus in the past 14 days.
• Wash your hands or use hand sanitizer prior to entering.
• Limit your group to 8 persons (maximum # of guests per table).
• Stay 6' apart from anyone not in your party at all times.
• Face coverings must be worn indoors when accessing restrooms or other indoor common areas.
• Smoking is not permitted in dining areas. 

Additionally, we will be providing guests with select takeout dining menus featuring meals that offer the same level of quality ingredients and attention to detail that guests have come to expect from our culinary operation. Meals can be picked up for your enjoyment from any of our dining outlets, or delivered to your room from Crystal Tavern (for Grand Cascades Lodge guests) or Kites Restaurant (for Minerals Hotel guests).  We are also pleased to introduce our "Chef's Provisions Menu" at Grand Cascades Lodge, which features a variety of delicious foods that can be stocked in your private kitchen prior to your arrival.

For your peace of mind, we now have a No Hassle, No Penalty 100% Cancellation Policy that allows for reservations to be moved or cancelled at any time and for any reason up to one week prior to the stay with no change or cancellation fees. For more information, call 855.977.6473.

• Valid for all new leisure reservations.
• Cancellation policy does not apply to existing contracted groups. Please contact your Sales Manager for details.