Elements Spa - Guest Policy

Please find the policies currently in place at Elements Spa: 

RESERVATIONS

For the widest selection of treatments and appointment times, we recommend reserving your Spa services at least two weeks prior to your visit. Please allow additional notice when booking for groups, holidays and weekends. Special packages and arrangements can be made for wedding parties and baby showers. All Spa treatments must be guaranteed with a credit card. For more details, please contact the Spa at 844.358.0253.

CHECK-IN

Please arrive at least 20 minutes prior to your first treatment. This will allow you time to check-in and enjoy the spa amenities. Arriving late for your scheduled service will deprive you of valuable treatment time. To avoid delaying the next guest, your treatment will end on time regardless of how late your service begins.

FOR YOUR CONVENIENCE

Elements Spa provides you with a luxury robe and slippers for your comfort, lockers, showers, hair and body amenities and hair dryers. Please do not bring any large bags or anything extra as the lockers are small in nature.

TRANQUIL ENVIRONMENT

The spa is an environment for relaxation and tranquility. Please respect all of our guest’s rights to privacy and quiet by turning off cellular phones before entering as well as keeping voices low during your time at the spa.

AGE REQUIREMENT

Guests must be 18 years of age or older to use the Spa facilities; however, a consent form may be provided to allow a massage service for 16 & 17-year old guests. 

FOR YOUNGER GUESTS

Anyone under the age of 18 may not engage in any of the massage or body treatments. Young adults age 13-17 may partake in limited spa services as determined by Elements Spa. Proper behavior is required at all times.

PERSONAL POSSESSIONS

We regret that we cannot be responsible for the loss of or damage to personal articles, including clothing and accessories. We ask you to remove all jewelry before any service. There are jewelry holders in each spa service room for your convenience, and please do NOT place any jewelry in your robe pocket.

OUR CANCELLATION POLICY

Cancellations must be made at least 24 hours in advance of the scheduled service(s) to avoid being charged. Groups of 4 or more who are booking services in the spa require a 48-hour guarantee. The spa strictly adheres to its cancellation policy. You will be charged in full for any cancellation under 24 hours or same day reservations.

GIFT CARDS

A spa gift card is an ideal gift year-round for any special occasion. Telephone and mail orders are available. Gift cards must be presented in order to submit as form of payment for your treatments. We are not responsible for lost or stolen gift cards.

ELEMENTS BOUTIQUE

After your Spa experience, browse through our Boutique filled with wonderful Spa products to remind you of your special day. Our Boutique carries June Jacobs, emergin c, Farm House Fresh, attractive spa apparel and stylish gifts.

CONVENIENT HOURS OF OPERATION

Hours are subject to change without notice. Please contact us for the most accurate hours of operation.

PRICING

Our pricing may be subject to change without notice. Please inquire about current pricing when scheduling your services. Please note that tax and a 10% service charge are not included in the cost of our services. The 10% service charges covers the following Spa amenities:  Rose-petal foot soak with essential oils, handmade granola, specialty organic teas, use of the Minerals Hotel Pool Complex (midweek, September through June 20)

GRATUITY

Gratuity is not included for spa services and is greatly appreciated. For your convenience, gratuity envelopes are located at the spa reception desk.

PAYMENT

Elements Spa gladly accepts American Express, Discover, MasterCard, Visa and cash. You may also charge to your hotel room.