Reflections Spa - Guest Policy

Please find the policies currently in place at Reflections Spa: 

RESERVATIONS

For the widest selection of treatments and appointment times, we recommend reserving your Spa services at least two weeks prior to your visit. Please allow additional notice when booking for groups, holidays and weekends. Special packages and arrangements can be made for wedding parties and baby showers. All Spa treatments must be guaranteed with a credit card. For more details, please contact the Spa at 844.358.0253.

CHECK-IN

Please arrive at least 30 minutes prior to your first treatment. This will allow you time to check in and enjoy the Spa amenities. The use of the steam rooms prior to your treatment(s) will relax your muscles so that you may receive the full benefit of your service(s). Arriving late for your scheduled service will deprive you of valuable treatment time. To avoid delaying the next guest, your treatment will end on time regardless of how late your service began.

FOR YOUR CONVENIENCE

Reflections Spa provides you with a luxury robe and slippers for your comfort, lockers, showers, hair and body amenities and hair dryers.

TRANQUIL ENVIRONMENT

The spa is an environment for relaxation & tranquility. Please respect all of our guests’ rights to privacy and quiet enjoyment by turning off electronic devices before entering.

AGE REQUIREMENT

Guests must be 18 years of age or older to use the Spa facilities.

PERSONAL POSSESSIONS

We regret that we cannot be responsible for the loss of or damage to personal articles, including clothing and accessories. We ask you to remove all jewelry before any service. We recommend leaving your jewelry at home or in the safe provided in your guestroom.

CANCELLATION POLICY

If you must cancel or reschedule your Spa service, please let us know 24 hours ahead of time to avoid being charged for a scheduled treatment. Groups of 6 or more who are booking services in the Spa require a 48 hour guarantee. The Spa strictly adheres to its cancellation policy.

GIFT CARDS

A Spa Gift Card is an ideal gift year-round for any special occasion. Telephone and mail orders are available. For more information, please call the Spa at 844.358.0253.

REFLECTIONS BOUTIQUE

After your Spa experience, browse through our Boutique filled with wonderful Spa products to remind you of your special day. Our Boutique carries our featured Spa line Epicuren, Sorella Apothercary skin care and Spa apparel and gifts.

CONVENIENT HOURS OF OPERATION

Hours are subject to change without notice. Please contact us for the most accurate hours of operation.

PRICING

Our pricing may be subject to change without notice. Please inquire about current pricing when scheduling your services. Please note that tax and a 10% service charge are not included in the cost of our services. The 10% service charge covers the following Spa amenities: Post-service foot soak, use of the steam shower, pink champagne and specialty chocolates, use of the Biosphere Pool Complex (Monday through Thursday non-holiday - minimum $160 treatment. Blackout dates apply: November 22 – 28, 2021, December 20 - January 2, 2021, February 14, 19 – 27, 2022 & April 9 – 17, 2022) 

GRATUITY

Gratuity is not included for spa services and is greatly appreciated. For your convenience, gratuity envelopes are located at the Spa reception desk.

PAYMENT

Reflections Spa gladly accepts American Express, Discover, Mastercard, Visa and cash.