It is requested that all jewelry be removed prior to any Spa service. 

Grand Cascades Lodge - Monday through Thursday: Spa guests booking services at Reflections Spa totaling $160 or more may have complimentary pool use on the day of their service. Friday through Sunday, and holidays:  Pool use is not allowed for Spa guests. 

Yes, the Spas are open to the public. An overnight stay is not required to book a Spa service. 

While the Spas offer occasional specials, there are no current packages or bundle savings for multiple services. Services may be booked a la carte. 

Our pricing may be subject to change without notice. Please inquire about current pricing when scheduling your Spa services. Please note that tax, service charge and gratuity are not included in the cost of Spa services.

Spa services are priced the same for both overnight guests and day/non-overnight guests. 

Guests must be 18 years of age or older to use the facilities at Reflections Spa. Young adults age 13-17 may reserve limited services at Elements Spa.

Spa appointments are not guaranteed. It is important to book a Spa service in advance, or to check with a reservations agent for Spa availability before booking a stay. 

Please provide a minimum of 24 hours advance notice of cancellations or changes. Appointments cancelled in less than 24 hours prior to the designated time and no-shows will be billed in full. Call (855) 977-6473 to cancel or change your Spa appointment.

Groups: Please provide 48 hours advance notice for group cancellations. Group appointments cancelled in less than 48 hours prior to the designated time and no-shows will be billed in full.

You are encouraged to arrive at least 20 minutes before your appointment time. As a courtesy to other guests and to keep therapists’ schedules on time, late arrivals will only receive the remaining available appointment allotment and will be charged the full service fee.