Chatbot KB: Static Content | Crystal Springs Resort

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# Crystal Springs Resort Static Content

## Activities & Recreation

### Overviews
- **Id**: activities_recreation_overview
- **Text**: Activities: Outdoor (archery, axe throwing, laser clay, FootGolf, hikes incl Appalachian Trail); pools/fitness (yoga/spin/aerobics/climbing/pickleball/tennis/meditation); family (marshmallow roasts, pony rides, farm visits, crafts, hunts, movies, Bin-GLOW bingo); entertainment (live/DJ, Cabaret, Dinner & Show, concerts); culinary (wine/beer/whiskey tastings, mixology/cooking demos, garden/foraging tours, wellness talks). Mostly complimentary for guests (resort fee). Seasonal (ski/snowtube/waterpark/horseback/kayaking nearby). Game Lounge (PS5/Xbox/VR walk-in, members discount); Arcade (cash games/tables). Basketball (half-court max 6 reservations). Climbing (sessions age/weight rules waiver shoes). Pickleball (courts paddles check-in). Bungee Flow (limited). Group/wedding (complimentary limited, paid ok); owners/timeshare/members (paid/complimentary vary). Quarry address for fishing/archery. No-show full if prepaid cancel. Board Game Lending Library. Duck races at Minerals outdoor pool. Meeting chickens with Farmer Keith. Wild Turkey Nature Trail ~3 miles uphill. Glice Skating. Snow pools (heated outdoor). Crystal Cabaret performances. Goat yoga. Meditation/yoga classes. Beekeeping program.
- **Type**: description
- **Source**: Activities SOP, Pickleball FAQ, Rock Climbing, Basketball Court, Minerals Game Room, Bungee Flow, SOP Analysis, Website Stay Pages

### Policies
- **Id**: activities_sop
- **Text**: Activities SOP: Group guests (complimentary no unless arranged, paid yes); Wedding guests (complimentary occasional, paid yes); Owners (complimentary no, paid in Maestro as DAY, pre-pay); Timeshare/Members (complimentary no except pickleball, paid in Maestro as DAY or day-of at desk). No-show full charge if prepaid. Cancellation.
- **Type**: policies
- **Source**: Activities SOP

## Celebrations

### Overview
- **Id**: celebrations_overview
- **Text**: Crystal Springs Resort offers celebrations and gatherings in unique indoor and outdoor venues, with outstanding menus, professional services, world-class amenities, in a beautiful New York metro area setting. Types include anniversary parties, baby showers, bachelor parties, bachelorette parties, birthday parties, bridal showers, class reunions, engagement parties, family reunions, gender reveal parties, graduation parties, holiday parties, memorial gatherings, proms, religious celebrations (baptism, bar/bat mitzvah, communion, confirmation), retirement parties, school socials, social gatherings, sweet 16/quinceanera, wedding/baby showers. Accommodate groups of 30 to 500. Facilities: banquet and conference spaces, guest accommodations, recreational activities. Services: event planning, catering with seasonally-inspired/custom/ethnic menus, gracious service, decorations, favors, music, overnight accommodations. Processes: request proposal, schedule tour, world-class catering focusing on local/sustainable ingredients. Contact via phone (844) 207-8284 or form.
- **Type**: description
- **Source**: Website Celebrations Pages

### Processes
- **Id**: celebrations_processes
- **Text**: Processes: Request proposal/information via phone/form; Schedule tour; Getting started with inspiration/planning; World-class catering with advanced notice for restrictions/non-menu items.
- **Type**: procedures
- **Source**: Website Celebrations Pages

### Services
- **Id**: celebrations_services
- **Text**: Services: Catering (delicious/creative/custom/ethnic menus, locally grown/sustainable/natural ingredients, accommodate dietary restrictions); Professional/gracious staff; Event experts/coordinators for planning/themes/decorations/favors/music/DJs/bands/lighting/MCs/dancers/artists/photographers/videographers/photo booths/ice sculptures; Luxurious accommodations/special rates; World-class amenities (golf/spa/pools/recreation).
- **Type**: description
- **Source**: Website Celebrations Pages

### Types
- **Id**: celebrations_types
- **Text**: Celebration Types: Anniversary (romantic settings, menus); Baby Showers (delightful meals, games, backdrops); Bachelor (golf, spa, wine, pools); Bachelorette (dining, overnight, wine/adventure/nature/relaxation, spa, wellness, pools, shopping); Birthday (memorable venues, menus, themes); Bridal Showers (settings, themes, decorations, favors); Class Reunions (venues, menus, service, accommodations, amenities); Engagement (honoring couple, meals, mingling); Family Reunions (outdoor pavilions/BBQs, recreation, accommodations, banquet spaces); Gender Reveal (themes, games, menus); Graduation (menus, venues, themes); Holiday (informal/elegant, luncheons/cocktails/buffets/dinners, menus, venues, service, amenities); Memorial (catered repast, sharing memories); Proms (locations, planning, decorations, favors, music, accommodations, dining); Religious (venues, banquet/conference, accommodations, activities, staff; Baptism: menus, venues; Bar/Bat Mitzvah: elegant rooms, themes, magicians/DJs/favors/cuisine, kosher menus, coordinator, amenities; Communion/Confirmation: menus, venues); Retirement (menus, venues, staff); School Socials (reunions/graduations/proms, menus, venues, service); Social Gatherings (various types); Sweet 16/Quinceanera (venues, menus, staff coordination, DJs/bands/lighting/MCs/dancers/artists/photographers/videographers/photo booths/ice sculptures/decorators); Wedding/Baby Showers (menus, venues, service).
- **Type**: inventory
- **Source**: Website Celebrations Pages

### Venues
- **Id**: celebrations_venues
- **Text**: Venues: Unique indoor/outdoor, modern banquet spaces, seasonally-inspired restaurants, scenic outdoor venues. For Bar/Bat Mitzvah: Emerald Ballroom (300-seat), Fire & Water Terrace. Accommodate up to 500 persons.
- **Type**: inventory
- **Source**: Website Celebrations Pages

## Events

### Meetings, Weddings, Golf Outings
- **Id**: events_meetings_weddings_outings
- **Text**: Events: Meetings/groups (team building like paint & sip/trivia/archery/FootGolf/cookoff/farm tours, rooms/dining to Group Sales); weddings (venues, shuttles, no complimentary activities unless arranged); golf outings (to Group Sales, scramble/shotgun); day events (showers no kids parties/pool, private wine tours); no Project Graduation. Cabaret (entertainment/fondue/bar 21+ cancel book Maestro PKG). Event and catering spaces for meetings/group events, teambuilding/wellness activities, culinary offerings. Diamond Ballroom up to 225, Sweetgrass Pavilion outdoor up to 150.
- **Type**: description
- **Source**: Cabaret Fall 2024, Transfer to Group Sales, SOP Analysis, Website Stay Pages

## Golf Courses

### Ballyowen Caddy
- **Id**: golf_ballyowen_caddy_sop
- **Text**: Ballyowen Caddy SOP: Mandatory upsell weekends, weekdays summer. Types: Caddie (carry bag/advice, /bag + tip); Forecaddie (spot/yardage/rake, /player + tip). Walking discount with caddie (not forecaddie). Notes: Type/bags. Benefits: Improve game/health/satisfaction/experience/pace. Local youth caddies.
- **Type**: procedures
- **Source**: Ballyowen Caddy SOP

### Course Descriptions
- **Id**: golf_courses_descriptions
- **Text**: Ballyowen: Links-style course inspired by the heathland landscapes of Ireland and Scotland, designed in the spirit of the world’s first golf courses, rated as the #1 public golf course in New Jersey. Crystal Springs: Known for providing a true challenge, multi-elevated design. Black Bear: Created for players of every skill level, suitable for both casual and serious golfers, Zagat-rated. Wild Turkey: Combines expansive layout with multi-elevated design, featuring two distinct types of terrain (basin and ridge). Cascades: Innovative and inviting, designed by Roger Rulewich. Minerals: 9-hole executive layout, family-friendly, designed by Robert Trent Jones.
- **Type**: description
- **Source**: Website Golf Pages

### Crystal Springs
- **Id**: golf_crystal_springs_details
- **Text**: Crystal Springs Golf Club: One of New Jersey’s top golf courses, multi-elevated design with rolling mounds lining fairways and greens, unique quarry holes including the 11th with clear waters from natural springs. Designed by Robert von Hagge, opened in 1992. Yardage: Just over 6800 from championship tees. Awards: Top 25 New Golf Courses in America by Golf Digest, Best Public Golf Course by The Jersey Golfer, Top 10 Public Golf Courses in NJ by Golf Digest, Top 50 Toughest Courses in America.
- **Type**: description
- **Source**: Website Golf Pages

### Digital Tools
- **Id**: golf_caddy_app
- **Text**: Crystal Caddy App: Enhances golf experience at Ballyowen, Black Bear, Crystal Springs, Cascades, Minerals, Wild Turkey. Functions: Interactive scorecard, GPS, hole descriptions and playing tips, live tournaments and leaderboards, course tour, food and beverage menu, Facebook sharing.
- **Type**: description
- **Source**: Website Golf Pages

### Family Golf
- **Id**: golf_family_programs
- **Text**: Family Golf: Two 9-hole courses (Minerals and Cascades) with junior tees, oversized cups, kids rental clubs, 4-seater family golf carts, option for walking, friendly staff for leisurely pace. Programs: Leadbetter Kids Golf League (scoring, etiquette, problem-solving, life skills); Leadbetter Kids Golf Classes (experiential learning, physical/mental/social skills in fun setting); FootGolf combining golf and soccer.
- **Type**: description
- **Source**: Website Golf Pages

### Golf Outings
- **Id**: golf_outings
- **Text**: Golf Outings: Hosted on 6 championship courses including Crystal Springs, Wild Turkey, Black Bear, Ballyowen, Minerals, Cascades; formats: 18-hole, 9-hole, 36-hole, FootGolf; large outings with double/triple/quadruple shotgun starts on 90 holes; planning and coordination for logistics, registration, operations; catering in indoor/outdoor venues; group golf clinics by Leadbetter Academy; non-golfer activities like wine tastings, spas, pools, hiking, wellness classes; built-in prize fund with hole-in-one insurance; custom merchandise; unique packages like Ballyowen Bagpiper & Scotch, 19th Hole Sports Challenge, Wild Turkey & Wine Cellar, Learning the Links, Highlands Golf & Cigars, The Bear & The Pig, Birdies & Brews, Golf & FootGolf, Crystal Golf & Spa Experience, First Responder.
- **Type**: description
- **Source**: Website Golf Pages

### Golf Packs
- **Id**: golf_flex_8_packs
- **Text**: Flex 8 Packs: 8 rounds on Black Bear, Cascades, Crystal Springs, Minerals. Flex 8 Premier Packs: 8 rounds on Ballyowen, Black Bear, Cascades, Crystal Springs, Minerals, Wild Turkey.
- **Type**: description
- **Source**: Website Golf Pages

### Leadbetter Academy
- **Id**: golf_leadbetter_academy
- **Text**: Leadbetter Golf Academy: Northeast headquarters; programs: Kids Programs (ages 5-14, classes, camps, leagues, private lessons); Elite Summer Camp (ages 12-17, 6:1 ratio); Spring League; New Player Development; Private Lessons (V1 video); Family Programs (1-hour lesson, 3-hour school); Get In the Game Clinic (corporate beginners); Golf Schools (1/2-day, V1 analysis, 4:1 ratio); Half-Day Schools (Full Swing & Short Game, Beginner to Winner, etc.); Premier Corporate Offer (leadership/training); Beginners/Players Packages (4:1 ratio). Instructors: David Leadbetter (founder), Tom Reynolds (Director), Mary Beth Kohberger (Juniors Director), Sean Hogan (Master Certified). Facilities: State-of-the-art with V1 Video Analysis. Methods: Personalized, low ratios, video feedback, holistic approach (physical/mental/social).
- **Type**: description
- **Source**: Website Golf Pages

### Minerals
- **Id**: golf_minerals_details
- **Text**: Minerals Family Golf Course: 9-hole executive layout at the base of Hamburg Mountain, superbly manicured bentgrass fairways, two sets of cups per hole. Designed by Robert Trent Jones, named one of the Top 12 Short Courses in America by Golf Range Magazine. Yardage: Over 2305. Family aspects: Forward junior tees, alternate oversized cups, junior rental clubs, 4-seater family carts. Facilities: Offers FootGolf with 18 holes, soccer balls for rent.
- **Type**: description
- **Source**: Website Golf Pages

### Overview
- **Id**: golf_resort_overview
- **Text**: Crystal Springs Resort is the Northeast’s premier golf destination, featuring lush fairways and pristine greens set against the picturesque Appalachian scenery. The resort offers six championship-caliber golf Ascending (A-Z) golf courses, each with distinct designs and challenges, catering to golfers of all skill levels. Courses designed by notable architects including Robert von Hagge, Robert Trent Jones, and Roger Rulewich. Includes two stylish hotels and first-rate amenities. Awards include Ballyowen rated #1 public golf course in the state and Black Bear receiving a Zagat rating.
- **Type**: description
- **Source**: Website Golf Pages

### Overviews
- **Id**: golf_courses_overview
- **Text**: Six courses: Ballyowen (links par-72 7094yd slope131 rating73.6 1998, #1 public NJ, Irish feel, caddies); Black Bear (scenic par-72 6673yd 130/72.2 1996, elevation); Crystal Springs (challenging par-72 6808yd 137/74.1 1991, quarry holes); Wild Turkey (innovative par-71 7202yd 131/74.8 2001, ridge/basin); Cascades (9-hole par-36 3627yd 132/36.3 2008, family/junior tees/FootGolf); Minerals (exec 9-hole par-35 2305yd 104/62.8 1987, mountain, family carts/FootGolf, top short). Practice: ranges Ballyowen/Black Bear/Crystal/Wild Turkey/Cascades (complimentary with fees). Leadbetter Academy. Dress collared/khaki no jeans. Spikeless. Addresses listed. Aeration loosens soil. Within five-mile radius, 45 holes on three on-site courses: Cascades, Crystal Springs, Wild Turkey.
- **Type**: description
- **Source**: 2024 Golf Dictionary, Ballyowen Caddy SOP, SOP Analysis, Website Stay Pages

### Policies
- **Id**: golf_general_policies
- **Text**: Golf policies: Advance (hotel/wedding/members/public windows); age (no play limit, permit for carts); booking info (names/cell/zip/email/CC); cancellation full charge (speak, no email/voicemail); caddies Ballyowen (upsell, types/tips, notes, walking discount); carts (included except Minerals separate, paths/90-rule, no own); spectators fee (case-by-case); convenience fee credit in-person (included prepaid); credit disputes transfer manager; dress (collared/khaki no jeans/metal spikes); driving ranges (grass/mats, complimentary); employee (voucher, no Ballyowen); Flex8/Sampler (prepaid rounds restrictions); FootGolf Cascades/Minerals (soccer rules, attire no cleats); GHIN/handicap via pro shops; groups 16+ Group Sales; handicap flag (documentation); lost items (details to supervisors); loyalty points/redemptions; memberships (Rewards free rounds/discounts/clinics); no-show full; pace target; phone (greeting/upsell member); rain checks (full/pro-rated based holes); replay discounted same-day; servicemen discounts Black Bear; shotgun/scramble for outings; showers/lockers select; walking Ballyowen only; 10th tee outings. Pro Shops at all courses. Club rentals (Callaway sets) available. Caddie service at Ballyowen.
- **Type**: policies
- **Source**: 2024 Golf Dictionary, Ballyowen Caddy SOP, SOP Analysis, Website Stay Pages

### Practice Facilities
- **Id**: golf_black_bear_trackman_range
- **Text**: Black Bear Trackman Range: Features 14 fully-equipped Trackman Launch Pads, state-of-the-art radar tracking technology, natural grass range tee and practice complex, complimentary instructional events, 100% lighted driving range, fully stocked pro shop with golf apparel, clubs, technology, training aids. Club services: fitting, repair, loft-lie adjustment, customized optimizations, 24-hour re-gripping. Other: Billiards and dart leagues, outdoor barbecue restaurant with smoked meats and specialty menu items.
- **Type**: description
- **Source**: Website Golf Pages

### Putting Contest
- **Id**: golf_putting_contest
- **Text**: Putting Contest: Long Putt Challenge format, occurs Monday through Thursday in July, August, September at Crystal Springs practice green. Participants check in at starter booth, golfers must have checked in previous tee time with Golf Loyalty program or have upcoming tee time. Longest putt at least 6 feet. Judged by resort employees, rules changeable at discretion. Employees ineligible. Eligible after golf at any of 6 courses.
- **Type**: description
- **Source**: Website Golf Pages

### Putting Practice
- **Id**: golf_putting_practice_course
- **Text**: Putting Practice Course: 18-hole natural-grass putting course maintained by the same crew as the world-class golf courses, located in front of Grand Cascades Lodge alongside a running stream and native flora, offering the feel of real greens.
- **Type**: description
- **Source**: Website Golf Pages

### Reservations
- **Id**: golf_reservation_policies
- **Text**: Golf Reservations: Daily fee tee times up to 14 days in advance; Rewards Member 21 days; Premier Member 30 days. Each player must register in Pro Shop prior to round. Convenience fee on credit card payments. Single rider cart requires driver's license. 24-hour cancellation policy: full refund outside, credit for weather within (AccuWeather determines). Replay rounds booked same day, first round on 18-hole course. Voucher redemption requires booking at select courses and reviewing policies.
- **Type**: policies
- **Source**: Website Golf Pages

### Rewards Membership
- **Id**: golf_rewards_membership_2025
- **Text**: Rewards Membership: Free rounds (Black Bear/Crystal Springs/Cascades/Minerals, restrictions); upgrade for Ballyowen/Wild Turkey; off greens Mon-Thu; preferred pricing; advance booking; extra on pro shop sales; loyalty points/redemptions; referrals; preferred on packs/memberships; tournaments; Leadbetter clinics; pro shop merch; non-holiday hotel; spas Mon-Thu. Procedure: Cell/email/mailing, notes for gifts/multi, agent name CRES.
- **Type**: description
- **Source**: 2025 Rewards Membership

- **Id**: golf_rewards_membership_details
- **Text**: Rewards Membership: 3 free golf rounds at Black Bear, Crystal Springs, Cascades, Minerals (upgradable to Wild Turkey or Ballyowen); preferred member pricing; advance tee time booking on all 6 courses; complimentary golf concierge; member appreciation tournaments; golfer and member referral program; earn points for rewards including upgrades; complimentary Rewards Member clinics by David Leadbetter Academy.
- **Type**: description
- **Source**: Website Golf Pages

###Sampler Packs
- **Id**: golf_sampler_packs
- **Text**: Sampler Packs: 6-Course (1 weekday round each course); restrictions (Mon-Fri non-holiday/Sun after, 18-holes cart, advance booking, cancel, no-show rate, non-refundable, no replace lost).
- **Type**: description
- **Source**: Sampler Packs

### Social Membership
- **Id**: golf_social_membership
- **Text**: Social Membership: Access to Biosphere Pools, Hot Tub, Sauna, Steam; Minerals Sports Club pool complex and gym (cardio, weight training, fitness classes); Glice Skating; Vista 180 Pools; discounted Driving Range at Crystal Springs; preferred access to Crystal Cabaret, Curling lane, Wine Tasting, Social Clubs (Art, Book, Bridge, Nature); exclusive member parties and events; choice of golf vouchers or pool passes; Minerals Sports Club passes; Glice Skating experience; FootGolf foursome.
- **Type**: description
- **Source**: Website Golf Pages

### Stay Packages
- **Id**: golf_stay_packages
- **Text**: Golf Stay Packages: Include world-class golf on six courses and accommodations at two hotels.
- **Type**: description
- **Source**: Website Golf Pages

### Ultimate Vacation
- **Id**: golf_ultimate_vacation
- **Text**: Ultimate Golf Vacation: 2-night stay in 2 luxury suites at Grand Cascades Lodge (1 bedroom, 1 bath with fireplace deck); 3 days unlimited golf for 2 at any of 6 courses including Ballyowen; 4 private one-hour lessons at Leadbetter Academy; club fitting for 4; breakfast for 4 at Crystal Springs Clubhouse; lunch for 4 at Bear Den Grille and Crystal Tavern; dinner for 4 at Restaurant Latour, Chef’s Garden, or Springs Bistro; scotch tasting for 4 at Ballyowen; bourbon tasting for 4 at Black Bear; rum buckets at cafes/bars; 2 treatments each at Reflections and Elements Spas; unlimited access to Minerals Sports Club; round of sporting clay shooting for 4 at Clove Spring Range (gun rental, shells, instruction); unlimited access to 3 pool complexes; unlimited resort activities (axe throwing, rock climbing, forest bathing, goat yoga); Wine Cellar tour and tasting for 4; credit to The Curator; credit toward cigars and logo merchandise in pro shops.
- **Type**: description
- **Source**: Website Golf Pages

### Wild Turkey
- **Id**: golf_wild_turkey_details
- **Text**: Wild Turkey Golf Club: Combines expansive layout of Ballyowen with multi-elevated design of Crystal Springs, wide fairways, moderately contoured greens, playable for high handicappers with challenges for experienced golfers. Designed by Roger Rulewich. Terrain: Basin and ridge topography, basin area holes 3 and 12-17 reminiscent of treeless expanse. Awards: Top New Public Courses by NJGCOA.
- **Type**: description
- **Source**: Website Golf Pages

### Women in Golf
- **Id**: golf_women_in_golf
- **Text**: Women in Golf: Instruction by MaryBeth Kohberger (PGA Member, 30+ years), holistic approach covering swing mechanics, course management, confidence, mental aspects. Ladies Leagues: Black Bear Ladies League, Leadbetter Golf Academy Ladies League. LPGA*USGA Girls Golf Greater Newark Site Outing: For girls, builds self-esteem, skills, network, appreciation for game.
- **Type**: description
- **Source**: Website Golf Pages

## Hotels & Rooms

### Amenities
- **Id**: amenities_sop
- **Text**: Amenities SOP: Send to FD/F&B prior delivery (no time requests, Afternoon Tea GCL notice). Package: No charge, AMENITY code/notes. Paid guest: OTHER CHARGE Minerals, AMENITY code, form. Gift: No charge, AMENITY code, form/CC auth/ID. Girlfriend’s Tote/Spa email Reflections.
- **Type**: procedures
- **Source**: Amenity SOP

### Grand Cascades Lodge
- **Id**: hotels_grand_cascades_lodge_overview
- **Text**: Grand Cascades Lodge is one of the only AAA 4-diamond luxury properties in NJ, offering a sophisticated and welcoming atmosphere for families, couples, or groups of friends. Located in the scenic mountains of Hamburg, NJ, about one hour from the George Washington Bridge. Sister property Minerals Hotel is three miles away in Vernon, NJ. Guest rooms are spectacular and recently renovated with nature-inspired design, all featuring coffee makers; many offer gourmet kitchens, washer/dryers, indoor/outdoor fireplaces, and decks. Features the Biosphere Pool Complex with indoor and outdoor tropical pools, 140-foot waterslide, hot tub, sauna, and steam rooms. Other amenities include Reflections Spa, six championship golf courses (three on property), year-round indoor/outdoor activities for children and adults, three year-round restaurants including 4-star Restaurant Latour, seasonal outdoor restaurant, world's finest wine cellars with daily complimentary self-guided tours. Guests may use Minerals Hotel fitness center, dining, spa, activities, and pool. Free parking or valet available. Rustic and sophisticated design by Manhattan’s award-winning INC Architecture & Design firm. Located along the Appalachian Mountain range, set among three world-class golf courses. Premier luxury destination resort in the Northeast. Adirondack-style lodge.
- **Type**: description
- **Source**: Room Descriptions, Hotel Dictionary, SOP Analysis, Website Stay Pages

### Grand Cascades Lodge Amenities
- **Id**: hotels_grand_cascades_lodge_amenities
- **Text**: Grand Cascades Lodge Amenities: Reflections Spa for sensory relaxation. Restaurant Latour, one of New Jersey’s highly rated dining establishments. Wine Spectator Grand Award-winning Wine Cellar with tours. Chef’s Garden with tours led by Resort Gardeners. Tropical Biosphere Pool Complex. Minerals Sports Club with pickleball courts. Activities: laser clay shooting, archery, axe throwing, marshmallow roasts, rock climbing, forest bathing. Vista 180° Pools: infinity pool with mountain views, freeform pool with waterslide, current vortex pool, therapy-jet spa cove. Complimentary concierge service, 24-hour front desk/switchboard, business center, storage for oversized items (golf clubs/ski equipment), valet parking. Scenic grounds: six manicured golf courses, Chef's Garden with organic vegetables/flowers/herbs, lush tropical foliage in Biosphere, on-site natural trail, mountain views with farmland/forests.
- **Type**: description
- **Source**: Website Stay Pages

### Grand Cascades Lodge Room Types
- **Id**: hotels_grand_cascades_lodge_room_types
- **Text**: Room types at Grand Cascades Lodge: Standard rooms - QRQ (1 Queen, mini-fridge, connects to 1L-KS, max 2); QRQQ (2 Queens, mini-fridge, max 4, connects to 1-KS/1W-KS/1FL-KS/2LKQS); KRKS (King, avoid booking due to pool level traffic/poor views, mini-fridge, max 2); QRBQQ (2 Queens Balcony, only book with 2FKQS, mini-fridge, max 4). Studios - STKS (King, sofa bed, fireplace, balcony, full kitchen, max 4). 1-Bedroom Suites - 1KS (King bedroom, sofa bed, fireplace, balcony, full kitchen, connects to QRQQ, max 4); 1LKS (luxury bath, connects to QRQ); 1WKS (wraparound fireplace deck, connects to QRQQ); 1FLKS (fireplace deck luxury bath, connects to QRQQ). 2-Bedroom Suites - 2WKFFS (Lookout: King + 2 Fulls + sofa bed, 2 baths, full kitchen, wraparound fireplace deck, max 8); 2KQSND (Eagle River: King + Queen + sofa bed, full kitchen, no deck, max 6); 2LKQS (Clearwater: King + Queen + sofa bed, fireplace deck luxury bath, connects to QRQQ, max 6); 2FKQS (Angel Falls: King + Queen + sofa bed, fireplace deck, connects to QRBQQ, max 6). Grand Villa V5B6BA (6 bedrooms/6 baths: 5 Kings + bunks, 2 living rooms, game room, patio, deck with grill, max 16, no room service, summer golf carts). ADA: STKS 212 (grab bars, no wheelchair shower); 1KS 229/246 (grab bars, small shower lip); full 1KS 204/237 (roll-in shower, lower counters, 237 connects). Accessories: shower seat, raised toilet seat. All rooms coffee makers, refrigerators (no microwaves), flat panel TVs, Chromecast, movie rentals, Wi-Fi, safes (12x16), magnifying/floor mirrors. No DVD players. Standard Guest Room: 2 queen beds, 1 king bed, or 1 queen bed; some on first floor with high-traffic/obstructed views; connect to suites. Studio Suite: king bed, sleeper sofa, gas fireplace, balcony/patio, full kitchen. 1-Bedroom Suite: king bed, sleeper sofa, gas fireplace, balcony/patio, full kitchen, washer/dryer. 1-Bedroom Suite With Fireplace Deck: king bed, sleeper sofa, gas fireplace, outdoor gas fireplace on balcony/patio, full kitchen, washer/dryer. 2-Bedroom 2-Bath Suite: king + queen beds, sleeper sofa, gas fireplace, two bathrooms (one Jacuzzi tub/shower, one tub/shower). 2-Bedroom 1-Bath Suite With Fireplace Deck: king + queen beds, sleeper sofa, gas fireplace, outdoor gas fireplace on balcony, full kitchen, washer/dryer. Unique 2-Bedroom Suite with Fireplace Deck: king + 2 full beds, sleeper sofa, gas fireplace, wrap-around deck with fireplace, kitchen. 2-Bedroom Suite Plus With Fireplace Deck: king + queen beds, sleeper sofa, gas fireplace, two bathrooms (one Jacuzzi tub/shower, one shower stall), outdoor gas fireplace on balcony, full kitchen, washer/dryer. The Grand Villa: six bedrooms each with private bath/TV, full gourmet kitchen, two living rooms, two laundry facilities, two decks, outdoor gas grill, patio, game room.
- **Type**: inventory
- **Source**: Room Descriptions, Hotel Dictionary, SOP Analysis, Website Stay Pages

### Minerals Hotel
- **Id**: hotels_minerals_hotel_overview
- **Text**: Minerals Hotel is a comfortably-appointed AAA 3-diamond property offering a laid-back casual atmosphere for families, couples, or friends. Nestled at the base of a scenic mountain in Vernon, NJ, one hour from George Washington Bridge. Sister property Grand Cascades Lodge is three miles away in Hamburg, NJ. Guest rooms upgraded, many with mini-fridges, microwaves, coffee makers. Recreation-rich with Minerals Sports Club (indoor/outdoor pools, sauna/steam, cardio/weight center, fitness classes). Amenities include Elements Spa, six golf courses (9-hole Minerals on property). Restaurants: Kites (breakfast/lunch/dinner), Zinc Café (take-out), seasonal Moonshine outdoor bar/eatery. Access to Grand Cascades dining/spa/paid activities (not pool/putting/outdoor games). Abundance of indoor/outdoor activities year-round. At base of Mountain Creek Ski Area, one mile from Water Park. Free Wi-Fi. Set in the Mountains of the Appalachian Valley. Upscale Aspen-theme decor in guest rooms.
- **Type**: description
- **Source**: Room Descriptions, Hotel Dictionary, SOP Analysis, Website Stay Pages

### Minerals Hotel Amenities
- **Id**: hotels_minerals_hotel_amenities
- **Text**: Minerals Hotel Amenities: Elements Spa with hand-painted earthscape walls/mica, textured stone, illuminated rice-paper artwork, hammered copper fixtures, natural fabrics, rainwalls with silver beads. Minerals Pool Complex: indoor/outdoor pools, sauna, steam room, cliff jump, spray ground, grotto-like waterfall screened cave, underground aquarium. Minerals Sports Club: weight/cardio center, spin studio, steam/sauna/hot tubs/cold plunge, pickleball courts, basketball court, rock climbing wall, personal training. Minerals Golf Course: 9-hole family-friendly. Event spaces: Diamond Ballroom (up to 225 guests), Sweetgrass Pavilion (outdoor up to 150). Hotel services: 24-hour front desk/switchboard, storage for oversized items (golf clubs/ski equipment).
- **Type**: description
- **Source**: Website Stay Pages

### Minerals Hotel Room Types
- **Id**: hotels_minerals_hotel_room_types
- **Text**: Room types at Minerals Hotel: DEL2Q (Deluxe 2 Queen, no balcony, mini-fridge, connects to JRSBAL, max 4); DELBAL (Deluxe 2 Queen Balcony/Patio, mini-fridge, connects to JRSBAL, max 4); DELQS (Deluxe Queen Sofa/Studio, Queen + sleeper sofa, balcony, tub/shower, mini-fridge, connects to JRSBAL, max 4); JRSBAL (Junior Suite King Balcony/Patio, King + sleeper sofa, fireplace, wet bar with mini-fridge/microwave/coffee, stall shower no tub, connects to DEL2Q/DELBAL/DELQS, max 4); PRES (Presidential Suite, King bedroom + sleeper sofa, wet bar, Jacuzzi tub/stall shower, dual-sided fireplace, balcony, max 4). ADA: DELQS 104, DELBAL 109/203, DEL2Q 324 (grab bars, roll-under sink, adjustable handheld shower); JRSBAL 111 (roll-in shower, grab bars, roll-under sink, no connect). Accessories: shower seat, raised toilet seat, rubber mats. Rooms with mini-fridges/microwaves/coffee (no full kitchens except suite). 32-inch TVs, Chromecast, movie rentals. No DVD players. Wi-Fi. Deluxe Guest Room: two queen beds, upscale Aspen-theme decor, connects to Luxury Guest Rooms. Deluxe Guest Room With Balcony or Patio: two queen beds, balcony/patio. Deluxe Studio Guest Room: queen bed, sleeper sofa. Junior Suite Balcony or Patio: king bed, pullout sofa, balcony/patio, gas fireplace, dining area, microwave, coffeemaker, wet bar. Presidential Suite: king bed, queen pullout sofa, living room, two-sided fireplace, bathroom with Jacuzzi tub and glass-enclosed shower, dining area, wet bar, microwave, coffeemaker.
- **Type**: inventory
- **Source**: Room Descriptions, Hotel Dictionary, SOP Analysis, Website Stay Pages

### Policies
- **Id**: hotels_general_policies
- **Text**: General policies: Age 21+ per room (connecting allows single 21+); resort fee percentage of rate (taxed, covers maintenance/transport/internet etc.); no babysitting; no BBQ except Villa; business center GCL only; cancellation (1st night deposit, refund outside window, forfeit within, one reschedule); check-in/out (hotels standard, Villa later check-in, late with package/fee, extended full night); early arrival/post-checkout pool access with registration; connecting rooms (specific, pre-assign email FD, not high occ); convenience fee credit (no debit/cash/gift); crib with sheets; extra bedding not allowed (fire codes); extra person fees; fireplaces gas no cooking; gift cards resort-wide (min max value, exp, no Leadbetter/events/memberships); groups (rooms/dining to Group Sales); master bill (no modify, forward per notes); owner reservations (discount off other rooms, transfer GCL); parking (free outdoor, GCL valet + grat); pay-per-view; tax-exempt ST-5 for sales tax only; timeshare (maintenance to FD, other to contacts); transportation (NJ Transit, car services, limited Uber/Lyft); TVs Chromecast no DVD; Wi-Fi free (limited spas); security deposit; smoking fine; pets no except ADA service (fine, nearby boarding); occupancy max 4/room except suites (exception 1 child <=3); friends/family discount (verify, not high occ); membership discounts (social, sports, Northeast Vacations); shuttles for weddings/groups; electric charging 120V GCL (adapter needed, first-come); lost items chargerback.com; no day passes pools; additional guests names for check-in; privacy (verify for info/modify). Both hotels non-smoking in guestrooms, condos, common areas, restaurants. Minimum check-in age 21, one guest per room provides valid credit card. Accepted credit cards: VISA, MasterCard, American Express, Discover, Diner's Club. Daily housekeeping. Room service available. Only ADA-certified service dogs permitted, no weight limit or fees, must communicate at booking and register at check-in. Cribs available for fee; no rollaway beds. Single rooms up to 4 guests, two-bedroom suites up to 6, Grand Villa up to 16. NJ fire code allows occupancy exceed only for one child under 3. 3.5% processing fee for credit card usage. Reservations require first night's rate plus tax deposit. Cancellation 7 days prior no penalty, within forfeits deposit.
- **Type**: policies
- **Source**: Hotel Dictionary, Transfer to Group Sales, Room Descriptions, SOP Analysis, Website Stay Pages

### Pools
- **Id**: hotels_biosphere_pool_complex
- **Text**: Biosphere Pool Complex at Grand Cascades Lodge: Complimentary for guests. Heated indoor free-form pool, outdoor heated pool year-round, two seasonal outdoor pools. 140ft slide (48"" min). Grotto hot tub (no jets). Cave steam/sauna. Biosphere Café (sandwiches/salads/gelato/drinks). Depths: 4.5ft Biosphere/outdoor, 3.5ft vortex slide, 4.5ft Vista lower. Entry verify names. Early arrival, post-checkout pre-register. No day passes/outside food. 10,000 sq. ft. tropical facility with advanced German Foiltec roofing allowing nearly 100% light transmission for year-round tanning, retractable roof. Exclusive to Grand Cascades Lodge guests. Includes movie screen for family-friendly Dive In Movies.
- **Type**: description
- **Source**: Hotel Dictionary, Kosher Corking Fee Cake, Website Stay Pages

- **Id**: hotels_minerals_pools
- **Text**: Minerals Pools: Complimentary for guests. Indoor, outdoor heated, seasonal air-temp with cliff jump/splash. Wristbands at check-in required. Disabled lift. Early arrival, post-checkout pre-register. No day passes/outside food. Includes sauna, steam room, grotto-like waterfall screened cave, underground aquarium.
- **Type**: description
- **Source**: Hotel Dictionary, Kosher Corking Fee Cake, Website Stay Pages

### Pools Policies
- **Id**: hotels_pool_policies
- **Text**: Pool Policies: Minerals Hotel guests access Minerals pool complex only. Grand Cascades Lodge guests access Biosphere, Vista 180, Minerals pools. Bring towel from hotel when using Minerals pool from Grand Cascades. 48-inch height requirement for Biosphere slide. No day passes.
- **Type**: policies
- **Source**: Website Stay Pages

### Reservations
- **Id**: hotels_reservation_processes
- **Text**: Reservation Processes: Reservations by phone or online. Spa reservations via phone or specific links. Dining reservations recommended/required for certain restaurants, via phone or online. Group inquiries via phone or online form. Golf tee times via phone or online. Specials/packages viewable online, some bookable by phone only.
- **Type**: procedures
- **Source**: Website Stay Pages

## Meetings

### Amenities
- **Id**: meetings_amenities
- **Text**: World-Class Amenities: 6 exceptional golf courses, Leadbetter Golf Academy, 18-hole natural grass putting course, 2 award-winning luxury spas, 3 pool complexes with steam/sauna/hot tubs, 10 seasonal dining outlets, world's best wine cellars, on-property nature hiking trails, expansive cardio/weight training/wellness center, spin/yoga/fitness studios, rock climbing wall, croquet, pickleball courts, archery/axe throwing/laser clay ranges.
- **Type**: description
- **Source**: Website Meetings Pages

### Grand Cascades Lodge Dining Venues
- **Id**: meetings_gcl_dining_venues
- **Text**: Grand Cascades Lodge Dining Venues: Amphitheatre (unique outdoor with stunning views); Big Sky Pavilion (luxurious for large groups, 6,700 sq ft); Chef's Garden (farm-to-table amidst organic produce, 600 sq ft); Chestnut Room (sophisticated with 2 fireplaces, terrace, Cigar Bar access, 2,500 sq ft); Crystal Tavern (first-rate restaurant with curated menu, superb wines, breathtaking views, 1,456 sq ft); Fire Water Terrace (panoramic views including sunsets, 3,750 sq ft); Flora Springs Room (versatile conference, 1,092 sq ft); Garden Patio (attractive outdoor, 1,116 sq ft); Garden Room (airy with mountain vistas, patio doors, 1,456 sq ft); Grand Rotunda (panoramic golf course views, retractable walls, fireplace, 2,500 sq ft); Silver Springs (dedicated conference, 1,681 sq ft); Emerald Ballroom (exquisite ballroom with windows, chandeliers, 5,365 sq ft); Napa Room (inspiring with beams, vineyard art, adjacent Wine Cellar, 1,620 sq ft); Restaurant Latour (showcases NJ farms/producers, celebrated restaurant, 884 sq ft); Saratoga Room (arched windows, chandeliers, 2,297 sq ft); Springs Bistro (tasty menu with shareables, starters, salads, pizzas; indoor 1,748 sq ft, outdoor 3,520 sq ft); The Clubhouse Garden (inspiring outdoor); The Wine Cellar (sumptuously appointed tasting room with arched viewing windows, impressive/sophisticated setting, over 6,000 sq ft); Tropical Biosphere Pool Complex (tropical with pool, slide, aquarium, foliage, hot tub, 10,000 sq ft); Willow Springs Room (attractive conference, 700 sq ft).
- **Type**: inventory
- **Source**: Website Meetings Pages

### Grand Cascades Lodge Outdoor Venues
- **Id**: meetings_gcl_outdoor_venues
- **Text**: Grand Cascades Lodge Outdoor Venues: Amphitheatre (unique surrounded by stunning views, suitable for warm weather); Big Sky Pavilion (luxurious for large gatherings, 6,700 sq ft); Chef's Garden (farm-to-table amidst organic vegetables/flowers/herbs, inspiring views, 600 sq ft); Fire Water Terrace (awe-inspiring panoramic views, outdoor fire pits, 3,750 sq ft); Garden Patio (attractive with beautiful views, 1,116 sq ft); Springs Bistro Outdoor (3,520 sq ft); The Clubhouse Garden (inspiring for warm-weather gatherings); Tropical Biosphere Pool Complex (unique tropical with large pool, 140 ft slide, underwater aquarium, lush foliage, grotto-like hot tub, year-round sun tanning roof, 10,000 sq ft).
- **Type**: inventory
- **Source**: Website Meetings Pages

### Grand Cascades Lodge Venues
- **Id**: meetings_gcl_venues
- **Text**: Grand Cascades Lodge Meeting Venues: Big Sky Pavilion (luxurious for large groups, 6,700 sq ft); Chestnut Room (sophisticated with 2 fireplaces, outdoor terrace, access to Cigar Bar, 2,500 sq ft); Flora Springs Room (versatile with wireless Internet, video conferencing, ergonomic chairs, privacy screens, 1,092 sq ft); Gallium Board Room (handsomely decorated boardroom, 416 sq ft); Garden Room (airy with mountain views, doors to outdoor patio, 1,456 sq ft); Grand Rotunda (unique with panoramic views of 3 golf courses, retractable glass walls, stone fireplace, 2,500 sq ft); Napa Room (inspiring with wood beams, vineyard wall art, adjacent to Wine Cellar, 1,620 sq ft); Saratoga Room (popular with arched windows, chandeliers, 2,297 sq ft); Silver Springs (dedicated conference with wireless Internet, video conferencing, ergonomic chairs, privacy screens, 1,681 sq ft); Emerald Ballroom (exquisite with floor-to-ceiling arched windows, chandeliers, soundproof dividing wall, 5,365 sq ft); Willow Springs Room (attractive conference with light decor, wireless Internet, video conferencing, ergonomic chairs, 700 sq ft); Amphitheatre (unique outdoor with stunning views); Chef's Garden (farm-to-table amidst organic produce, inspiring views, 600 sq ft); Fire Water Terrace (panoramic views, outdoor fire pits, 3,750 sq ft); Garden Patio (attractive outdoor with beautiful views, 1,116 sq ft); The Clubhouse Garden (inspiring outdoor for warm-weather gatherings); Tropical Biosphere Pool Complex (tropical venue with pool, slide, aquarium, foliage, grotto hot tub, year-round sun tanning roof, 10,000 sq ft).
- **Type**: inventory
- **Source**: Website Meetings Pages

### Minerals Hotel Dining Venues
- **Id**: meetings_minerals_dining_venues
- **Text**: Minerals Hotel Dining Venues: Canyon (newest/largest multi-purpose elegant open plan high ceilings, ideal for corporate/expos/trade shows, 13,200 sq ft); Diamond Ballroom (contemporary expansive floor-to-ceiling windows picturesque mountain views, 4,200 sq ft); Granite Room (dedicated conference wireless Internet video conferencing comfortable seating privacy screens, 975 sq ft); Kites Restaurant (sophisticated stonework dark leather seating elegant granite bar, 3,600 sq ft); Kites Terraces (multi-tiered warm weather splendid mountain views, 1,900 sq ft); Copper Room (spacious dedicated conference wireless Internet video conferencing comfortable seating, 2,700 sq ft); Moonshine & The Farm Stand (comfortable familiar relaxed easygoing, 800 sq ft); Quartz Room (attractive dedicated conference wireless Internet video conferencing ergonomic chairs outdoor views, 1,250 sq ft); Sweetgrass Pavilion (rustic open air breathtaking scenery between mountain ranges and golf club, 7,116 sq ft); The Great Lawn (expansive grassy flat for activities); The Minerals Garden And Patio (lush floral for outdoor receptions/cocktail hours; Garden 2,450 sq ft, Patio 2,440 sq ft).
- **Type**: inventory
- **Source**: Website Meetings Pages

### Minerals Hotel Outdoor Venues
- **Id**: meetings_minerals_outdoor_venues
- **Text**: Minerals Hotel Outdoor Venues: Kites Terraces (multi-tiered warm weather gatherings splendid mountain views, 1,900 sq ft); Moonshine & The Farm Stand (comfortable familiar relaxed easygoing, 800 sq ft); Sweetgrass Pavilion (rustic open air breathtaking scenery between two mountain ranges and golf club, 7,116 sq ft); The Great Lawn (expansive grassy flat for multiple activities); The Minerals Garden And Patio (lush floral landscaping perfect for outdoor reception/cocktail hour; Garden 2,450 sq ft reception 70 banquet 60, Patio 2,440 sq ft reception 225 banquet 80).
- **Type**: inventory
- **Source**: Website Meetings Pages

### Minerals Hotel Venues
- **Id**: meetings_minerals_venues
- **Text**: Minerals Hotel Meeting Venues: Amber Room (updated attractive dedicated conference, wireless Internet, video conferencing, comfortable seating, 527 sq ft); Amber Room Breakout (updated attractive breakout for smaller groups, 108 sq ft); Canyon Room (newest/largest multi-purpose, elegant open plan, high ceilings, ideal for corporate/expos/trade shows, 13,200 sq ft); Copper Room (spacious dedicated conference, wireless Internet, video conferencing, comfortable seating, 2,700 sq ft); Diamond Ballroom (contemporary expansive with floor-to-ceiling windows, picturesque Hamburg Mountains views, 4,200 sq ft); Granite Room (dedicated conference with wireless Internet, video conferencing, comfortable seating, privacy screens, 975 sq ft); Quartz Room (attractive dedicated conference, wireless Internet, video conferencing, ergonomic chairs, outdoor views, 1,250 sq ft); Kites Terraces (multi-tiered for warm weather, splendid mountain views, 1,900 sq ft); Moonshine The Farm Stand (comfortable familiar relaxed easygoing, 800 sq ft); Sweetgrass Pavilion (rustic open air breathtaking scenery between two mountain ranges and Minerals Golf Club, 7,116 sq ft); The Great Lawn (expansive grassy flat suitable for multiple activities); The Minerals Garden And Patio (lush floral landscaping for outdoor receptions/cocktail hours; Garden 2,450 sq ft, Patio 2,440 sq ft).
- **Type**: inventory
- **Source**: Website Meetings Pages

### Overview
- **Id**: meetings_overview
- **Text**: Crystal Springs Resort is the Northeast's #1 destination conference resort, offering over 100,000 sq ft of unique indoor and outdoor meeting venues, including northern NJ’s largest resort event space. Located one hour from the George Washington Bridge, closest resort to all three New York metro airports, ideal for regional gatherings in the Northeast corridor, proximity to New England, New York, Philadelphia. Facilities include two hotels: 250-room Grand Cascades Lodge and 175-room Minerals Hotel. Amenities: 6 golf courses including David Leadbetter Golf Academy, 2 award-winning spas, on-property nature trails, state-of-the-art sports club, 10 seasonal dining outlets, world's best wine cellars. Dining: finest quality cuisine from internationally recognized culinary team, locally sourced ingredients, sustainability initiatives including efficient kitchen waste management and largest resort-based solar farm. Teambuilding: activities like Paint & Sip, Trivia, Archery, FootGolf, Chili Cookoff, Local Farm Tours; Inspiration Series themed in Wellness, Nature, Sustainability, Charity, Local Agriculture, Culinary Excellence. Setting: scenic Skylands Region of northern New Jersey, few miles from New York state border, surrounded by picturesque farms, pristine woodlands, striking mountain and valley views, 4,000 acres with wooded forests, sparkling lakes, vast farmland, wide open spaces, deep blue skies, unforgettable sunsets.
- **Type**: description
- **Source**: Website Meetings Pages

### Planner Resources
- **Id**: meetings_planner_resources
- **Text**: Planner Resources: Brochures with valuable information about venues and amenities. Corporate Dining Menus ranging from casual to fine dining, creative menus with locally grown ingredients for memorable experiences, accommodate most dietary restrictions. Floor Plans & Capacity: flexible and unique event spaces for elegance/sophistication/casual/mix. Teambuilding & Group Activities: comprehensive program including goat yoga, solar farm education, hiking, bee hive box build, botanical mixology. Meeting Services: catering, tech support, dedicated conference planners, teambuilding coordinators. Resort Video & Photo Galleries: image assets showcasing unique spaces.
- **Type**: description
- **Source**: Website Meetings Pages

### Services
- **Id**: meetings_services
- **Text**: Meeting Services: Catering (CMP for all events, complete selection of breakfast/break/lunch/cocktail/dinner/theme party/picnic/custom menus); Business Center (black-and-white copies, laser printouts, transparencies, stapling/collating/hole punching, faxes, workspace, PC with Internet, word processing, phone/Internet/modem ports, FEDEX shipping, office supplies); Audiovisual Equipment (computer/monitor/keyboard, DVD/VCR/TV, wide-screen TV, LCD/slide projectors/screens, PA system, electric pointer, wireless/lavaliere microphone, dry erase board/markers, flipchart easel, podium, blackboard; additional via vendors); Tech Support (IT staff for set-up/trouble-shooting); Wireless High-Speed Internet (in all meeting rooms/guest rooms/suites); Dedicated Conference Planners (handle details from discussions to execution); Teambuilding & Recreation Coordinators (fun/educational exercises, supervised competitions, access to recreational amenities).
- **Type**: description
- **Source**: Website Meetings Pages

## Policies

### Service Animals
- **Id**: service_animals_policy
- **Text**: ADA Service Animals: Only ADA dogs (trained tasks for disability), not emotional support. Ask: (1) Required for disability? (2) Trained task? No vest/cert/doc/fees. Not left alone. Damage fees. Remove if uncontrolled/not housebroken.
- **Type**: policies
- **Source**: ADA Service Animals

### Travel Agents
- **Id**: travel_agents_policy
- **Text**: Travel Agents: No rates. 10% commission on room. Verify IATA, add agency. New: W-9/IATA to supervisors for profile. Commission post-checkout.
- **Type**: policies
- **Source**: Travel Agents

## Restaurants & Dining

### Culinary Program
- **Id**: dining_culinary_program
- **Text**: Culinary Program: Philosophy of surpassing palate expectations with local/natural/sustainable ingredients, accommodating dietary restrictions with notice. Team supported by artisans/farmers/ranchers/fishermen/beekeepers. Local sourcing prioritized. Wine cellar world-renowned with Restaurant Latour. Sustainability through waste reduction, foraging, responsible hiring, employee wellness. Northeast's largest solar-powered resort.
- **Type**: description
- **Source**: Website Dining Pages

### Culinary Team
- **Id**: dining_culinary_team
- **Text**: Culinary Team: Robby Younes (COO, hospitality executive, wine expert); Aishling Stevens (Executive Chef, seasonal/mindful cooking, local sourcing); Matt Laurich (Latour Chef de Cuisine, modern seasonal, foraging/fermentation); Susanne Wagner (Wine Director, 40+ years, built Wine Cellar); Alex Seher (Executive Sous Chef, fine dining background, oversees a la carte/banquets); Daniel Danovsky (Mixologist, foraging wild edibles, sustainability/locality); Phillip Ludeke (Latour Manager, 16 years culinary, food/wine passion).
- **Type**: description
- **Source**: Website Culinary Team Pages

### Foraging Program
- **Id**: dining_foraging_program
- **Text**: Foraging Program: Philosophy utilizing rare/hyper-seasonal ingredients from local foragers at peak. Methods: Weekly deliveries 130+ edibles (ramps/ginger/berries/nettles/mushrooms), Chef's Garden supplies herbs/vegetables (rosemary/basil/carrot tops/nasturtiums/squash blossoms/kohlrabi/sorrel/mustard/fennel/peppers/quinoa/eggplant/kale). Integration: Dishes/bar Botanicals (infusions/vermouth/gin libations reflecting seasons/mountains).
- **Type**: description
- **Source**: Website Foraging Program

### Gluten Free
- **Id**: dining_gluten_free
- **Text**: Gluten Free Dining: Accommodate with notice. Mark in reservations, alert server. Tavern (gluten-free pasta/bread/buns, kids substitutes no fingers/fries); Bistro (gluten-free pasta); Chef’s Garden (buns); Buffets (escort or separate dishes, gluten-free bagels/muffins/bread/cereals, avoid pancakes/waffles/pastries); Dinner & Show (menu in G Drive); Gingerbread House not gluten-free.
- **Type**: description
- **Source**: Gluten Free Dining

### Golf Courses
- **Id**: dining_golf_course_outlets
- **Text**: Golf Dining: Owen’s Pub Ballyowen (Celtic pub fare, whisky, bagpiper sunset); Bear Den Grille Black Bear (breakfast/lunch burgers/sandwiches, patio views); Bird House (snacks/beer at Crystal/Wild Turkey turn); beverage carts all courses; snack bars/grills at clubhouses.
- **Type**: description
- **Source**: 2024 Golf Dictionary, SOP Analysis

### Grand Cascades Lodge
- **Id**: dining_restaurants_overview_gcl
- **Text**: GCL Dining: Latour (4-diamond farm-to-table, tasting menus, adults-oriented, upscale dress); Tavern (American grill breakfast/lunch/dinner, casual views, kids menu); Bistro (Italian dinner, smart casual patio, kids menu); Chef’s Garden (seasonal outdoor garden-to-table, casual farm tables); Wine Cellar (tours/tastings/events); Biosphere Café (poolside tacos/snacks); Rosebud Roasters (coffee/pastries/sandwiches); seasonal Cocoa Cabin/Champagne Chalets. Breakfast credit leisure (daily use-it-or-lose-it, restaurant no room service/gratuity, buffet or a la carte). Gluten-free (marked menus, pasta/bread/buns, kids substitutes no fingers/fries, buffet options avoid pancakes/pastries); vegan (modifications, Latour dedicated notice); no Kosher (external delivery, suite prep no public). 100+ ingredients sourced from local farms and own garden.
- **Type**: description
- **Source**: Restaurant Info 2024, Hotel Breakfast Credit, Gluten Free Dining, Kosher Corking Fee Cake, Hotel Dictionary, SOP Analysis, Website Stay Pages

### Group Dining
- **Id**: dining_group_experiences
- **Text**: Group Dining: Catered events indoor/outdoor venues, services for various group needs, photo galleries of setups.
- **Type**: description
- **Source**: Website Group Dining

### Local Sourcing
- **Id**: dining_local_growers
- **Text**: Local Growers/Producers: Partnerships with local farms/orchards/markets for 100+ items, supporting through Crystal Springs Harvest Trail education.
- **Type**: description
- **Source**: Website Local Growers

### Minerals Hotel
- **Id**: dining_restaurants_overview_minerals
- **Text**: Minerals Dining: Kites (American grille breakfast/lunch/dinner, kids menu); Moonshine Bar (rustic cocktails/appetizers, sports/music); Farmstand (seasonal poolside BBQ); Zinc Café (coffee/smoothies/snacks/ice cream); Pool Bar (seasonal drinks/bites); seasonal Frosty’s Cantina. Room service from Kites. Breakfast credit leisure (daily use-it-or-lose-it, restaurant no room service/gratuity, buffet or a la carte). Gluten-free accommodations; vegan options; no Kosher. 100+ ingredients sourced from local farms and own garden.
- **Type**: description
- **Source**: Restaurant Info 2024, Hotel Breakfast Credit, Gluten Free Dining, Kosher Corking Fee Cake, Hotel Dictionary, SOP Analysis, Website Stay Pages

### Misc Info
- **Id**: dining_misc_info
- **Text**: Misc Dining Info: Cake (plating fee if own, order form GCL only, no at Minerals); Corking fee/bottle; Gratuity for 6+; Kosher (no on-site, refer Noahsark.net for delivery, need suite for prep, no public areas); Outside food/drinks not in pools/common areas; Vegan (Tavern/Bistro modifications, Latour dedicated with notice).
- **Type**: description
- **Source**: Msc. Dining Info

### Policies
- **Id**: dining_policies
- **Text**: Dining policies: Reservations recommended fine dining; charge to room for guests; cancellation fee per person for no-show/late; max parties (Kites/Tavern 16, Latour 6, Bistro 10); large to Group Sales/private; dress (Latour formal jackets preferred no jeans/sneakers/athletic/midriff short skirts; others casual/smart casual); kids (Latour discouraged under 12 no kids menu); menus (same at table 3/7-course); contact info/email for Latour (confirmation sent); dietary (gluten-free/vegan/allergies with notice, note reservations/alert server); corkage/bottle; cake cutting/person (GCL order, no Minerals); gratuity for 6+; Kosher no (external); outside food no public/pools; Chef’s Table (Fri communal no allergens 21+ formal cancel); wine tasting (21+ communal CC hold full no-show); cellar tour (free no res adult). Reservations require 24 hours' notice for cancellation or rescheduling.
- **Type**: policies
- **Source**: Restaurant Info 2024, Kosher Corking Fee Cake, Gluten Free Dining, Chef's Table at Latour, 4p Wine Tasting, 3p Wine Cellar Tour, SOP Analysis, Website Stay Pages

### Special Experiences
- **Id**: dining_chefs_table_at_latour
- **Text**: Chef’s Table at Latour: Canapés/sparkling wine in Curator shop, 5-course communal table (2-8 people). 21+, formal wear. No allergens accommodated. Meet at Crystal Tavern host stand. Request email to supervisors with details.
- **Type**: description
- **Source**: Chef's Table at Latour

- **Id**: dining_wine_tasting
- **Text**: Public Wine Tasting: 3 wines, 21+, adult activity. CC hold, full no-show fee. Meet at Crystal Tavern host stand. Groups 10+ private via coordinator. Wines for sale in Curator shop. Book in rGuest communal table.
- **Type**: description
- **Source**: 4p Public Wine Tasting

- **Id**: dining_wine_cellar_tour
- **Text**: Public Wine Cellar Tour: Complimentary, no reservation needed. Meet at Crystal Tavern host stand. Adult activity. No tasting.
- **Type**: description
- **Source**: 3p Public Wine Cellar Tour

### Sustainability
- **Id**: dining_waste_reduction
- **Text**: Waste Reduction: Practices aligning with sustainability, kitchen initiatives for reduction.
- **Type**: description
- **Source**: Website Waste Reduction

- **Type**: description
- **Source**: Hotel Dictionary, Hair Services, Spa Technician Gender, SOP Analysis, Website Stay Pages