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FAQ's

GENERAL

What venues are currently open at Crystal Springs Resort?

Currently, the following Resort venues are open:

 

When do I need to wear a face covering?

    A face covering is required at all times while indoors, and outdoors in the following locations:

    • High traffic areas where you cannot maintain 6' social distance
    • Food and drink lines for ordering and making payment

    SAFETY PROTOCOLS

    What cleaning and sanitization procedures does the Resort have in place?

      We have rolled out a multi-pronged platform to elevate our cleanliness standards and sanitization procedures to meet new health and safety challenges. Guest room are thoroughly cleaned using hospital-grade disinfectant prior to check-in and after guest departure. All touch points and hard surfaces in all common areas are cleaned rigorously and frequently.

       

      What guidelines must guests follow prior to their arrival?

        Guests must sign a Hotel Guest Waiver and Health Declaration (please read for full details). We ask that guests shower prior to their arrival.

         

        What guidelines must guests follow once on property?

        • Maintain 6’ from those not in your party at all times
        • Wear face covering indoors (hotel lobby and hallways) and in certain designated high traffic outdoor areas
        • Practice proper personal hygiene in accordance with CDC guidelines including the frequent washing of hands
        • Use hand sanitizer stations that will be located throughout the property


        Do I need to wear a mask when I’m outdoors?

          Masks are not required outdoors except in:

          • High traffic areas where you cannot maintain 6' social distance
          • Food and drink lines for ordering and making payment
          • Specially designated mask mandatory sunbathing area

          HOTELS

          Are there any new guidelines for the check-in process at your hotels?

            • Guests will be directed to pull vehicles into specific spaces marked for hotel registration
            • During check-in, all parties must maintain a 6-feet distance from those not in their party
            • Only one member of a guest party should be present for the check-in process 
            • A face covering must be utilized during check-in
            • Luggage carts are available for bell service or self-serve usage

               

              Will I have to sign a health declaration prior to my arrival?

                Yes, the Hotel Guest Waiver and Health Declaration will need to be completely filled out.

                 

                Can I be guaranteed a newly renovated room if I book at Grand Cascades Lodge? 

                  Yes. All rooms available for guest booking are renovated.

                   

                  Will housekeeping services be provided every day?

                    In order to benefit the health and well-being of both guests and staff, daily housekeeping will be limited to trash pickup, as well as replenishment of toiletries and cleaning supplies as requested. 

                     

                    Does each guest room have self-contained cooling and heating systems?

                    All of the Resort’s hotel guest rooms have individual air conditioner and heating units.

                     

                    Is the Resort shuttle service available?

                      In order to benefit the health and well-being of both guests and staff, shuttle service is not being offered at this time. 

                       

                      Can I use the hotel amenities before checking in and after checking out?

                        Not at this time. Amenities are only accessible for in-house guests. Check-in is at 4 pm and Resort amenities may be used after this time. 

                         

                        Can I use the amenities at your sister property?

                        Not at this time. Amenities may only be used at the property where guests are staying.

                         

                        Can I request a late checkout?

                        Guests may have a late checkout for a fee of $50.

                         

                        What is your cancellation policy?

                          Our No Hassle, No Penalty 100% Cancellation Policy allows for reservations to be moved or cancelled at any time and for any reason up to one week prior to a stay with no change or cancellation fees.

                          SWIMMING POOLS

                          Are the swimming pools open?

                            The Resort’s outdoor swimming pools have been closed for the 2020 season.

                             

                            Do I need to wear a mask when I’m in the swimming pool?

                            No, guests who are in the pool should not wear masks.

                             

                            Is the Biosphere slide open?

                              Yes, the 140 foot water slide is open, with a 48” height requirement.

                               

                              How do I know that I will have access to the pools?

                              To ensure that all guests have access to our pool amenities with proper social distancing, we are limiting hotel occupancy at this time. 

                               

                              Do you offer day passes to the pools?

                              In order to ensure that our hotel guests and members have access to our pools, we are not offering day passes at this time.

                              DINING

                              Where can I get breakfast? 

                                Complimentary continental breakfast (available for leisure bookings only) is offered as follows:

                                • Grand Cascades Lodge:  7 – 9:30 am
                                • Minerals Hotel: Mon. - Fri. 8 - 10 am; Sat. & Sun 8 - 11 am 

                                 

                                Where can I have lunch and dinner?

                                Several Resort venues are open for both indoor and outdoor dining. View current schedule.

                                 

                                Are your restaurants open for indoor dining? 

                                Per the Executive Order of the N.J. Governor, our restaurants have reopened for indoor dining, and we continue to offer outdoor dining. Reservations are strongly recommended for our dining venues.

                                 

                                Is room service available?

                                Yes, room service is available at both Grand Cascades Lodge and Minerals Hotel.

                                ACTIVITIES & AMENITIES

                                What activities are available for guests?

                                  The Resort offers a wide array of activities across both properties, as well as nearby attractions for guests’ enjoyment.

                                   

                                  Can I use the gym? Are classes available?

                                    Minerals Sports Club's indoor facilities, fitness classes and racquetball courts are open for members. Personal training sessions are available. 

                                     

                                    What should I know about my spa visit?

                                    Please read the following spa policies which guests must adhere to prior to arrival and upon check-in.  

                                     

                                    Are there any restrictions at the golf courses?

                                    Please read the following golf policies which players must adhere to at this time.

                                    Can you provide a brief summary of the property and what to expect?

                                     

                                    Crystal Springs Resort is a spectacular NJ vacation destination, acclaimed as the New York Metro area's most unique four-season resort. From the roots in our farms to the adventures atop our mountain, you'll find 4-seasons of extraordinary less than an hour from New York City. Crystal Springs Resort offers so much to experience - Golf, Spa, Dining, Weddings, Catering, Meetings & more! You may come to think of our 4,000+ acre getaway as a playground for all ages.

                                    Read More

                                    Where is Crystal Springs Resort located?

                                    Crystal Springs Resort is located in the rolling farmlands of the Garden State’s picturesque northwest, just one hour from NYC and even closer to most northern and central NJ towns.

                                    Read More

                                    Where is the closest airport located?

                                    Newark Liberty International Airport is located 1 hour from Crystal Springs Resort.

                                    Who can I contact for more information on Crystal Springs Resort?

                                    Our Reservations team is available to answer any additional questions you may have. Please call for assistance.

                                    Is there free parking?

                                    Yes, Crystal Springs Resort accommodates our guests with free parking at all of our resort properties.

                                    Is there valet parking?

                                    Given the current safety protocols we have implemented as a result of COVID-19, we are not offering valet parking at this time. 

                                    What are the area's attractions surrounding Crystal Springs?

                                    There are a number of local attractions worth your while to check out during your stay at Crystal Springs Resort. Please visit our Around the Area webpage for more information and to review our top picks on local wineries, shopping, recreation and more!

                                    How far apart are the hotel properties?

                                    Grand Cascades Lodge and Minerals Hotel are located within 5 minutes of driving time from one another.

                                    Is shuttle service available?

                                    Given the current safety protocols we have implemented as a result of COVID-19, shuttle service is not available at this time. 

                                    How can I find out about special promotions?

                                    Please visit our Specials & Packages page for more information on current seasonal packages being offered at Crystal Springs Resort.

                                    How can I receive email newsletters?

                                    Please sign-up for our email list to receive the latest resort happenings and to be the first to know about seasonal and special promotions at Crystal Springs Resort.

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                                    Is there an on-site fitness center?

                                    Yes. As a result of the Executive Orders of the N.J. Governor, Minerals Sports Club is closed at this time.

                                    Please note the following for when the Sports Club reopens: The state-of-the-art Minerals Sports Club offers 80+ weekly fitness classes, indoor/outdoor heated pools, hot tubs, sauna, steam room, indoor tennis courts, racquetball and more. Guests staying at Minerals Hotel have access to Minerals Sports Club during their stay. Guests staying at Grand Cascades have access to Minerals Sports Club in addition to a fitness facility located on premises at Grand Cascades Lodge.

                                    Are pets allowed at Crystal Springs Resort?

                                    Unfortunately, pets are not permitted on resort property, but why not treat your lovable pet to a wonderful trip of its own? The Pet Spa, a respected pet lodging facility, is located conveniently down the road. Call 973.827.8881 or visit for accommodations. 

                                    Who can use the pools at Crystal Springs Resort?

                                    At this time, hotel guests may use the pools located at their respective properties. 

                                    Guests staying at Minerals Hotel have access to the Minerals pool complex.

                                    Guests staying at Grand Cascades Lodge have access to the Biosphere pool complex. For the safety of our guests, there is a 48 inch height requirement for the slide at the Biosphere.

                                    How can I make a hotel reservation?

                                    For your convenience, reservations can be made 24hrs a day by reserving online, or call between 7am-10pm.

                                    When can I make a reservation?

                                    Reservations are available a 1 ½ years in advance.

                                    What is the minimum age to check-in?

                                    All Crystal Springs hotel properties require at least one guest per room who is a minimum of 21 years old and can provide a valid credit card to register for overnight accommodations.

                                    What credit cards are accepted?

                                    For your convenience, the Resort accepts VISA, MasterCard, American Express and Discover. Additionally, Diner’s Club is accepted for hotel stays only. A valid credit card must be presented upon check-in.

                                    What time is check-in and check-out?

                                    Grand Cascades Lodge & Minerals Hotel Check-In & Check-Out
                                    Check-In: 4:00pm / Check-Out: 11:00am
                                    Late Check-Out: 1:00pm with a fee of $50.00*

                                    Condo Check-In & Check-Out
                                    Check-In: 5:00pm / Check-Out: 11:00am
                                    Late Check-Out is not available for the condos.

                                    Grand Villa Check-In & Check-Out
                                    Check-In: 5:00pm / Check-Out: 11:00am
                                    Late Check-Out is not available for the Grand Villa.

                                    *Subject to availability.

                                    What is the cancellation policy?

                                    For your peace of mind, we now have a No Hassle, No Penalty 100% Cancellation Policy that allows for reservations to be moved or cancelled at any time and for any reason up to one week prior to the stay with no change or cancellation fees.

                                    • Valid for all new leisure reservations.
                                    • Cancellation policy does not apply to existing contracted groups. Please contact your Sales Manager for details.

                                    To cancel your reservation, please call . We are open 7 days a week.

                                    Can extra guests be added at check in?

                                    All single room rates are based on double occupancy. Two bedroom suites are based on 4 person occupancy. The Grand Villa is based on 10 person occupancy. Any rooms that exceed the occupancy according to the bedding provided will result in a $50.00 surcharge per person per night.

                                    How do the guest experiences at Grand Cascades Lodge and Minerals Hotel differ?

                                    Grand Cascades Lodge, recipient of the AAA 4-Diamond award, is unquestionably the finest property in the region. This Adirondack-style lodge sets the stage for the perfect harmony of luxury and nature’s bounty, creating a four-star escape like no other. Grand Cascades Lodge is the perfect getaway for those in search of welcoming sophistication and elegance. Read More

                                    Minerals Hotel, recipient of the AAA 3-Diamond award, is recreation rich destination for all ages. Whether you’re looking for adventure or to kick back and enjoy nature, Minerals Hotel is the perfect choice set deep in the Mountains of the Appalachian Valley. Read More

                                    What type of overnight packages are available?

                                    When it’s time to get away, Crystal Springs offers unique packages at an extraordinary value crafted just for you. Go ahead, check out what we consider to be our best packages of the season.

                                    Read More

                                    Are the rooms non-smoking?

                                    Crystal Springs Resort is proud to be a smoke free property. All guestrooms, condos, common areas and restaurants are non-smoking.

                                    How many golf courses are available at Crystal Springs Resort?

                                    Crystal Springs Resort, the Northeast’s premier golf resort destination, features 90 epic holes spread across 6 award-winning golf courses: Ballyowen, Black Bear, Cascades, Crystal Springs, Minerals and Wild Turkey. Nestled in the picturesque rolling hills of New Jersey’s Sussex Skylands, the resort courses have been masterfully designed by the acclaimed Robert Trent Jones, Roger Rulewich and Robert von Hagge, creating unparalleled play not found at any other resort.

                                    Please find our most up to date safety procedures and guidelines currently implemented at our Resort golf courses for the benefit of our guests, staff and the community.

                                    Read More

                                    How far apart are the golf courses?

                                    As the Premier Golf Resort in the Northeast, Crystal Springs Resort boasts 6 award-winning, upscale public golf courses. All 6 courses are located within a five-mile radius. The golf experience at Crystal Springs is truly exceptional!

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                                    Do any of the golf courses feature a Pro Shop?

                                    Yes, Pro Shops are located at all Crystal Springs’ golf courses.

                                    Do any of the Resort courses offer caddies?

                                    Yes, caddy service is available at Ballyowen Golf Club, the #1 Public Golf Course by New Jersey Monthly and one of the Top 50 Public Courses in the US by Conde Nast's GolfWorld Magazine.

                                    How far in advance can I make a tee time?

                                    Tee times for Resort hotel guests can be made as far in advance as desired once their room is booked. Tee times for members can be made up to 28 days in advance and 17 days in advance for rewards members. Public golfers can make tee times up to 15 days in advance. Please book online or call to book your tee time!

                                    What are the differences amongst the six Crystal Springs golf courses?

                                    Our award-winning course options offer various topography, skill level and price points.


                                    Ballyowen is a World-class Irish links-style course, rated #1 in New Jersey. The course is situated on 250 sprawling acres atop a plateau, Ballyowen is surrounded by rolling farmland and craggy knolls.

                                    Black Bear  is a popular stomping ground for golfers and bears alike. Golfers of all abilities will enjoy at Black Bear Golf Club.

                                    Cascades golf course presents golf for the innovated player. Measuring 3,627 yards, the course’s design stresses playability and features junior tees to make the course more enjoyable for those new to the game.  If you’re looking for a quick round of golf, Cascades’ 9-hole course is the perfect playing field for you!

                                    Crystal Springs  is ranked one of the “Top 50 Toughest Courses in America” by Golf Digest. Crystal Springs Golf Club is recognized as one of the finest golf facilities in the northeastern United States.

                                    Minerals golf course is the perfect fairway for the family. Advanced players can be challenged on a spectacular mountainside layout measuring over 2,305 yards -- while juniors have their own tees way ahead of mom and dad! Minerals features 9 holes of uniquely scenic golf at the base of Hamburg Mountain.

                                    Wild Turkey was named one of New Jersey's Top Public Golf Courses. The course features two distinct terrain types reflect the expansiveness of Ballyowen and the rugged, multi-elevated nature of Crystal Springs. Multiple tee locations, generously wide fairways, and moderately contoured greens make Wild Turkey an enjoyable experience for all skill levels.

                                    What is FootGolf?

                                    FootGolf is the newest and most exciting crossover sport to hit the country! FootGolf combines the precision, power and passion found in both golf and soccer to create one amazing playing experience. FootGolf is played by kicking a soccer ball (on a golf course) into an oversized hole to score - with rules that are similar to golf. FootGolf can be enjoyed by all ages from 7-107.

                                    Read More

                                    Where can I play FootGolf?

                                    Crystal Springs Resort offers two FootGolf courses located at Cascades and Minerals golf courses.

                                    When can I play FootGolf and how much is it?

                                    The 18 hole FootGolf course at Cascades takes about 2 hours to play and is very affordable – $25 per person on weekdays and $30 per person on weekends. Our 9 hole FootGolf course at Minerals takes about 1 ½ hours to play with prices as low as $15 per person on weekdays and $20 per person on the weekend. Rewards members enjoy 20% off! FootGolf is the perfect teambuilding activity with various group packages available starting at $25 per person. For the ultimate FootGolf experience, golf cart rentals are available for $10.

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                                    What if I need to cancel a golf tee time?

                                    Please allow 24 hours’ notice for cancellation or rescheduling of any golf round. Call .

                                    How much does it cost to hold an outing?

                                    We specialize in finding the perfect outing for your budget.

                                    How many players do I need to be considered a golf outing?

                                    An outing is considered 16 players or more.

                                    What days can we have an outing at Crystal Springs Resort?

                                    We host golf outings 7 days a week in season to fit your needs.

                                    Where is Crystal Springs Resort located?

                                    Crystal Springs Resort is located in the rolling farmlands of the Garden State’s picturesque northwest, just one hour from NYC and even closer to most northern and central NJ towns.

                                    Read More

                                    Do you provide overnight accommodations?

                                    Yes, Crystal Springs Resort is a spectacular NJ vacation destination featuring 2 world-class hotels: Grand Cascades Lodge and Minerals Hotel with special group rates available at both properties. Discover the New York Metro area's most unique four-season resort offering Golf, Spa, Dining, Weddings, Catering, Meetings & more! You may come to think of our 4,000+ acre getaway as a playground for all ages.

                                    Read More

                                    What is the average time to play a golf outing?

                                    Most outings are completed in approximately 4.5 hours.

                                    Do outing participants have access to driving range or locker room amenities?

                                    Golf outing participants of events held at Ballyowen, Crystal Springs or Wild Turkey are welcomed to utilize our driving range and locker room amenities.

                                    What is there to do for non-golfers at Crystal Springs Resort?

                                    There is something for everyone at Crystal Springs Resort! Non-golfers in your group can participate in beginner golf lessons with hands-on instruction. Take time to unwind with a relaxing spa treatment at one of our 2 award-winning day spas. Foodies can savor delicious dining outlets along with wine tasting and daily tours of our Grand-Award winning wine cellar at 4-star Restaurant Latour. Your group can stay in shape at our state-of-the-art fitness center offering 80+ weekly classes. Relax after the activity and take a dip in heated indoor and outdoor tropical pools, saunas and steam room. PLUS take advantage of a variety of seasonal activities offered at our Adventure Center including horseback riding, hiking, kayaking, paddle boarding, fishing and more!

                                    Read More

                                    Are golf lessons available prior to the outing?

                                    Yes, we have a golf clinic at the Crystal Springs Golf Academy. Pre-outing lessons can be arranged. Ask a sales associate for details.

                                    What golf courses are recommended for beginners?

                                    Black Bear, Cascades, and Minerals cater to all levels of play.

                                    Are there beverage carts out on the course?

                                    Yes, each golf course features a fully stocked beverage cart.

                                    Are there prizes or gift packages available for purchase?

                                    Create a memorable event for your guests with specially priced golf apparel and gifts available at our Pro Shops. You may also purchase a resort gift card for your players to redeem on an overnight stay, golf, spa or dining.

                                    Does Crystal Springs Resort offer club rentals?

                                    Yes, we have Callaway golf club sets available for an additional fee.

                                    What is the procedure for organizations that are tax exempt?

                                    Please submit a NJ Tax Exempt form.

                                    Do I have to make spa appointments in advance?

                                    We strongly recommend making spa appointments well in advance of the desired date as the spas fill up quickly. For appointments or to change any previously scheduled service at Elements Spa at Minerals Hotel or at Reflections Spa at Grand Cascades Lodge, call

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                                    How do the guest experiences at Reflections Spa and Elements Spa differ?

                                    Crystal Springs Resort offers two luxurious spa locations, both named among The Top 100 Spas of America.

                                    Reflections Spa  combines the essence of fire and water are brought forth to create a rejuvenating oasis set to inspire even the most seasoned spa-goers.

                                    Elements Spa features the healing powers of the Earth with a breathtaking design and treatments incorporating the most beneficial of minerals to create a true spa experience.

                                    How far in advance should I arrive for my Spa treatment?

                                    You are encouraged to arrive at least 20 minutes before your appointment time. As a courtesy to other guests and to keep therapists’ schedules on time, late arrivals will only receive the remaining available appointment allotment and will be charged the full service fee.

                                    What if I need to cancel a spa appointment?

                                    As a courtesy to the staff and other guests, please provide a minimum of 24 hours advance notice of cancellations or changes. Appointments cancelled in less than 24 hours prior to the designated time and no-shows will be billed in full. Call to cancel or change your Spa appointment.

                                    Please allow 48 hours advance notice for group cancellations. Group appointments cancelled in less than 48 hours prior to the designated time and no-shows will be billed in full.

                                    Call today!

                                    What is the policy on Spa attire?

                                    It is requested that all jewelry be removed prior to any spa service. 

                                    What is the Spa policy on cell phones?

                                    The Spa is an environment for relaxation and tranquility. Please respect all of our guests' rights to privacy and quiet by turning off pagers and cellular phones before entering the Spas at Crystal Springs Resort.

                                    What form of payment is accepted for Spa services?

                                    For your convenience, the Spas at Crystal Springs Resort gladly accept VISA, MasterCard, American Express, Discover, Resort Gift Cards, cash payments, and Hotel Guests can charge services to their room.

                                    Is pricing guaranteed?

                                    Our pricing may be subject to change without notice. Please inquire about current pricing when scheduling your Spa services. Please note that tax is not included in the cost of Spa services.

                                    Is a gratuity included in the price of a Spa treatment?

                                    A gratuity is not included in the Spa pricing. As we strive to provide a truly relaxing and invigorating Spa experience, gratuities are greatly appreciated. For your convenience, envelopes are located at the Spa reception desk and can be obtained upon check-out.

                                    What are the hours of operation for Elements and Reflections?

                                    Both Spa locations operate under the same schedule:
                                    Monday - Saturday 9am - 9pm
                                    Sunday 10am - 8pm

                                    Do Elements Spa guests have access to Minerals Sports Club?

                                    Elements Spa guests do not have access to Minerals Sports Club at this time. Rates and details will be posted once guest privileges are reinstated. 

                                    Do Reflections Spa guests have access to the Biosphere pool complex?

                                    Reflections Spa guests do not have access to the Biosphere Pool Complex at this time. Rates and details will be posted once guest privileges are reinstated. 

                                    Is there an age requirement to utilize the Spas at Crystal Springs Resort?

                                    Guests must be 18 years of age or older to use the facilities at Reflections Spa.

                                    Young adults age 13-17 may engage in limited services at Elements Spa.

                                    Are there any discounts available for Spa treatments?

                                    To check out our latest spa specials, please click here for more information on current promotions being offered at Reflections Spa and Elements Spa.

                                    Can I purchase a gift card for the Spas at Crystal Springs Resort?

                                    Yes, Spa gift cards can be purchased at Elements Spa and Reflections Spa. Online,telephone and mail orders are available as well.

                                    How many resort dining options are available?

                                    With your choice of an array of vibrant outdoor restaurants, you’re guaranteed to make delicious memories. Please visit our dining section for open restaurants and hours of operation

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                                    Do I have to make dinner reservations in advance?

                                    Reservations are required for all dining outlets at Crystal Springs Resort.  We encourage our guests to make reservations well in advance to ensure availability. Please call for dining reservations.

                                    What if I need to cancel a dining reservation?

                                    Please allow 24 hours’ notice for cancellation or rescheduling of any dining reservation.

                                    Where can I explore employment opportunities?

                                    At Crystal Springs Resort, our lives are filled with the finer things in life 365 days a year and we’re always looking for new staff who would thrive in our environment. We invite you to explore our diverse employment opportunities on our Careers webpage.

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                                    Where can I find media information?

                                    Please visit out Newsroom webpage for more information.

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                                    Where can I get donation request information?

                                    Please visit our Donations webpage for more information.

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